Help Desk Operator

Nub News; Warwick; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Referral bonus

Job summary

Nub News in Warwick is seeking a Helpdesk Operator to provide first-line IT support across the business. You will handle tickets, troubleshoot issues in a Microsoft-heavy environment, and assist users remotely or on-site.

The role requires strong customer service, experience with Windows 11, Microsoft 365, Intune, Entra ID, and Active Directory, plus good communication and problem-solving skills. On-site position with potential progression and ongoing training.

Qualifications

• Proven experience in a Service Desk/Helpdesk or first-line IT support role.
• Strong hands-on experience with Microsoft 365, Windows 11 and desktop applications.
• Experience with Intune, Entra ID and Active Directory is essential.

Responsibilities

• Act as the first point of contact for IT support requests and provide first-line assistance.
• Log, prioritise, investigate and resolve service desk tickets within agreed processes.
• Troubleshoot Windows 11, Microsoft 365, desktops, printers, mobile devices and business systems.
• Support and administer user devices through Microsoft Intune.

Skills

Customer service

Troubleshooting

Microsoft 365

Windows 11

Intune

Entra ID

Active Directory

SharePoint

Service Desk

Ticketing

Tools

Microsoft Intune

Entra ID

Active Directory

SharePoint

Microsoft 365

Job description

WhereWarwickWhatI.T. & CommunicationsTypePermanentSalaryAnnualHelpdesk OperatorWarwick - Onsite£29,000 - £32,000VIQU are partnering with a leading organisation to recruit a Helpdesk Operator to provide first-line IT support across the business. This is a hands-on opportunity for an experienced Service Desk professional to broaden their technical knowledge while supporting users across multiple UK locations. The successful candidate will work across a varied Microsoft environment, including Intune, Entra ID, Microsoft 365 and Windows 11, alongside hardware, mobile devices, printers and business systems. This is an ideal opportunity for someone with a strong customer-focused approach who enjoys troubleshooting and wants to continue developing their IT career within a busy support environment.Key Responsibilities of the Helpdesk Operator:Act as the first point of contact for IT support requests, providing effective first-line technical assistanceLog, prioritise, investigate and resolve service desk tickets within agreed processesTroubleshoot Windows 11, Microsoft 365, desktop hardware, printers, mobile devices and business systemsSupport and administer user devices through Microsoft IntuneAssist with user accounts, access and devices across Microsoft Entra ID and Active DirectoryProvide remote and face-to-face technical support to users across Warwick and wider UK locationsSet up, configure and maintain IT equipment, applications and user devicesSupport SharePoint and other Microsoft business applicationsCreate and maintain user guides, training materials and IT documentationWork closely with infrastructure teams and external suppliers to investigate and resolve technical issuesKey Experience Required of the Helpdesk Operator:Proven experience working within a Service Desk, Helpdesk or first-line IT support environmentStrong hands-on experience supporting Microsoft 365, Windows 11 and desktop applicationsPractical experience with Microsoft Intune and Entra IDStrong troubleshooting experience, particularly across hardware, software and printer-related issuesExperience with SharePoint would be highly desirableGood understanding of Active Directory and user account administrationStrong customer service and communication skills, with the ability to support users at different technical levelsAbility to manage and prioritise multiple support tickets and tasks effectivelyA proactive approach to problem-solving with a genuine desire to develop technicalApply now to speak with VIQU IT in confidence, or reach out to Harjot Singh via the VIQU IT website.Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.