Onsite IT Support Engineer - User-Focused Tech Help

Nub News; Warwick; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Referral scheme up to £1,000

Job summary

Nub News is seeking an IT Support Engineer for a permanent, onsite role in Warwick. You will provide first-line IT support across desktops, laptops, and network-connected devices, and manage service desk tickets to keep colleagues productive.

The role requires strong Windows knowledge, excellent communication, and a proactive, customer-focused approach; travel between local sites and occasional out-of-hours work may be required.

Qualifications

• Experience in a service desk or first-line IT support role.
• Strong knowledge of Microsoft desktop operating systems and applications.
• Excellent phone communication skills.
• Ability to log and document incidents accurately.
• Willingness to travel between Warwick sites.
• Flexibility to work occasional out-of-hours or overtime.
• Proactive and customer-focused approach.

Responsibilities

• Provide first-line IT support across desktops, laptops, and network-connected devices.
• Manage and resolve service desk tickets in a timely manner.
• Install, configure and maintain hardware and software in line with IT standards.
• Create and maintain IT documentation and user guides/training materials.
• Support IT projects and administration tasks.
• Provide on-site IT support across Warwick locations.

Skills

Service desk

First-line IT support

Microsoft Windows

Troubleshooting

Communication skills

IT documentation

Customer-focused

Travel between sites

Overtime flexibility

Education

IT-related qualifications or equivalent experience

Job description

Nub News is seeking an IT Support Engineer for a permanent, onsite role in Warwick. You will provide first-line IT support across desktops, laptops, and network-connected devices, and manage service desk tickets to keep colleagues productive.

The role requires strong Windows knowledge, excellent communication, and a proactive, customer-focused approach; travel between local sites and occasional out-of-hours work may be required.