IT Support Engineer

VIQU Ltd; Warwick; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

VIQU Ltd in Warwick is seeking an IT Support Engineer to provide first-line support across desktops, laptops and network-connected devices at local Warwick sites. You will manage service desk tickets, troubleshoot issues and support users to stay connected and productive.

The role requires strong communication, proactive customer focus, and flexibility to travel between Warwick locations with occasional out-of-hours support if required.

Qualifications

• Experience in a service desk or first-line IT support role.
• Strong knowledge of Microsoft desktop operating systems and applications.
• Confident troubleshooting and multitasking skills.
• Excellent phone communication skills.
• Experience creating or maintaining IT documentation and providing user guidance.

Responsibilities

• Provide first-line IT support with a strong focus on user experience and timely resolution.
• Manage and resolve service desk tickets.
• Support desktops, laptops, network-connected devices and core business systems.
• Log, prioritise, progress and accurately document incidents and requests.
• Work with third-party suppliers and escalate issues to second- and third-line support where required.
• Install, configure and maintain hardware and software in line with IT standards and procedures.
• Create and maintain IT documentation and user training materials.
• Support IT projects and administration tasks.
• Provide on-site IT support across Warwick locations.

Skills

First-line IT support

Microsoft Windows

Customer service

Troubleshooting

Communication skills

Education

IT-related qualifications

Equivalent experience

Job description

IT Support Engineer

Warwick - 5 days onsite

£29,000 to £32,000

VIQU has partnered with a leading UK manufacturer to recruit an IT Support Engineer. This hands‑on IT Support Engineer role provides first-line support across desktops, laptops, network-connected devices and core business systems, helping colleagues stay connected, productive and supported. The successful IT Support Engineer will manage service desk tickets, troubleshoot technical issues and support users across local Warwick sites.

Key Responsibilities

• Provide first-line IT support with a strong focus on user experience and timely resolution
• Manage and resolve service desk tickets
• Support desktops, laptops, network-connected devices and core business systems
• Log, prioritise, progress and accurately document incidents and requests
• Work with third-party suppliers and escalates issues to second- and third-line support where required
• Install, configure and maintain hardware and software in line with IT standards and procedures
• Create and maintain IT documentation and user training materials
• Support IT projects and administration tasks
• Provide on-site IT support across Warwick locations

Key Requirements

• Experience in a service desk or first-line IT support role
• Strong knowledge of Microsoft desktop operating systems and applications
• Confident troubleshooting skills with the ability to prioritise and multitask
• Excellent communication skills, particularly over the phone
• Experience creating or maintaining IT documentation and providing user guidance or training
• A proactive, self-motivated and customer-focused approach
• IT-related qualifications or equivalent experience
• Flexibility to travel between local sites
• Flexibility to work occasional out-of-hours or overtime when required