IT Support Engineer

Thatchers Cider; Sandford-on-Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cider producer is seeking an IT Support Specialist based at their Myrtle Farm offices. The role involves processing IT support requests, provisioning hardware, and maintaining the Microsoft 365 environment. Applicants should have strong problem-solving skills, good interpersonal qualities, and the ability to work both independently and as part of a team. This full-time position ensures a critical onsite presence to address IT needs effectively.

Qualifications

• Confident and able to deal with people at all levels.
• Proactive with problem solving and attention to detail.
• Ability to manage and prioritize multiple tasks.
• Team-oriented with a can-do attitude.
• Flexible mindset with a thirst for knowledge.

Responsibilities

• Process IT support issues and requests.
• Provision and configure computers, mobiles, and tablets.
• Maintain and support Microsoft 365 applications.
• Support networks, VPNs, DHCP and DNS.
• Monitor and support security solutions.
• Work on small to medium IT projects.

Skills

IT support function

Microsoft 365

Networks (VLAN, subnets)

VOIP support

AV and MFA security solutions

VMWare

Azure understanding

Interpersonal skills

Job description

As the No.1 family-owned cider brand in the UK and No.2 in the full cider category, we're proud of our heritage and excited about our future. Our IT team plays a vital role in supporting innovation and growth, recently contributing to the implementation of a new canning line and several other strategic projects. In this role, you'll dive into supporting all aspects of our infrastructure across the business, working with relevant hardware and IT applications, to continuously improve both efficiency and IT security across our site. You'll be working closely with a variety of people across the business, building relationships to support them with IT tickets, resolving any queries in a swift and professional manner.

Responsibilities

• IT support function, processing issues and requests.
• Provisioning computers, mobiles and tablets.
• Configuring, maintaining and supporting Microsoft 365 environment and applications.
• Understanding of networks, VLAN, subnets, VPN, DHCP and DNS.
• Supporting both VOIP and mobile telephony.
• Providing, monitoring and supporting security solutions from AV to MFA.
• Familiarity with VMWare and virtual server environments.
• Having an understanding of systems backups and disaster recovery.
• Knowledge of Azure environments, functions and capabilities.
• Working on small to medium projects and a self-motivated approach to ensuring the desired outcome.
• Working with partners to provide support and diagnose problems.

Personal Qualities

• Confident and able to deal with people at all levels.
• Pro‑active with problem solving, with excellent attention to detail, working on your own or as part of the team.
• Manage and prioritise multiple tasks at any one time.
• The ability to smile in the face of adversity and challenge.
• Comfortable to be out in the business, away from the desk, seeking first‑hand experience of what the problem is and how the solution will need to work.
• Ability to work as a team to achieve first‑class products.
• A can‑do attitude, determination and drive to succeed.
• Attention to detail and a flexible mindset.
• Thirst for knowledge.
• A people person who builds relationships well.

If you think you have the skills we are looking for, are self‑motivated with strong interpersonal qualities and have the ability to work individually or as part of the Thatchers team, we can't wait to hear from you!

Please note that this position will form part of the IT support rota which affords an onsite presence.

About Thatchers Cider

Technology is at the heart of Thatchers Cider, and we are currently investing in our site, brand and IT applications and infrastructure. This is a unique opportunity to join our dynamic IT team, where you will be the first point of contact for all IT support queries, troubleshooting and resolving issues as well as building and managing hardware. This role is based full‑time at our Myrtle Farm offices, 5 days a week.

Who are Thatchers Cider? Established in 1904 by William John Thatcher, we have grown into one of the top cider‑making businesses in the world. Now in our fifth generation of family cider makers, we’re exceptionally proud of our Somerset roots. We’ve experienced tremendous growth through industry‑leading levels of investment in our marketing, people development, innovative technology and world‑class cider mill. The best part? We’re just getting started.