IT Support Engineer

Better; Bournemouth; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days holiday + holidays

Birthday off

Early finish Fridays

Onsite gym

Café on site

EAP access

Staff events

Job summary

Better is looking for an IT Support Engineer in Bournemouth to own and run the internal IT environment. You will manage Microsoft 365, the CRM platform, and telephony systems while overseeing day-to-day IT support.

The role includes onboarding new starters, IT inductions, desk moves and process improvements to keep the team productive and secure. The ideal candidate will troubleshoot hardware, software and access issues, administer 365 apps, and support HubSpot or another major CRM.

Qualifications

• Experience providing IT support for staff in a corporate environment.
• Strong Microsoft 365 administration including Exchange Online, Teams, SharePoint and OneDrive.
• Familiar with VoIP systems and telephony management; experience with CRM platforms.

Responsibilities

• Own and run Better's internal IT operations.
• Manage Microsoft 365, CRM and telephony systems; ensure secure access for all staff.
• Lead onboarding, IT inductions, desk moves and process improvements; maintain IT documentation.
• Set up new starters with devices and accounts; deliver IT inductions.
• Identify improvements to internal IT processes and system reliability.

Skills

IT support

Microsoft 365

CRM platforms

VoIP systems

Troubleshooting

Documentation

Tools

HubSpot CRM

Exchange Online

Teams

SharePoint

OneDrive

Job description

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Job Title: IT Support Engineer

Location: Bournemouth

Salary: £30-35,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

This role is responsible for owning and running Better's internal IT, ensuring every team member has secure, reliable access to the tools and systems they need. You'll take control of our Microsoft 365 environment, CRM platform, and telephony systems, as well as oversee all day-to-day IT support. You'll also lead on new starter onboarding, IT inductions, desk moves, and process improvements, keeping our growing team productive and secure.

Requirements

Key Responsibilities

• Provide responsive IT support to all employees, resolving hardware, software, and access issues
• Administer and optimise Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and maintain the company's CRM and telephony systems
• Set up new starters with laptops, phones, headsets, accounts, and permissions; deliver IT inductions and support smooth desk moves
• Maintain a clear inventory of hardware and software; track allocation and life cycle of equipment
• Ensure IT security standards are met, including MFA, password policy, device encryption, and access control
• Keep documentation up to date (system maps, IT processes, troubleshooting guides)
• Identify and implement improvements to internal IT processes, employee experience, and system reliability
• Support future growth by advising on tools, licences, and IT infrastructure requirements

What we're looking for

• Experience troubleshooting hardware, software, and user access issues in an IT support environment
• Strong Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, security & compliance centre)
• Solid understanding of VoIP systems and telephony management
• Experience with CRM platforms (HubSpot preferred, but any major CRM is useful)
• Strong troubleshooting and problem-solving skills; able to work independently and prioritise well
• Proactive, organised, and detail-driven with a solutions-focused mindset
• Clear and approachable communication style, able to support technical and non-technical users alike
• Eligible to work in the United Kingdom

Benefits

• Annual salary: £30-35,000 per year
• Opportunity to work in a dynamic and supportive team environment
• 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off and Christmas shutdown
• Early finish Fridays
• Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach
• Access to a confidential third-party Employee Assistance Programme (EAP), including an online GP service and counselling sessions whenever you need them
• Monthly staff awards with quarterly dinner and drinks at top local restaurants
• Ongoing training and development opportunitiesEnjoy events such as summer parties, Christmas celebrations and charity fundraisers
• Access to discount at popular retailers