IT Support Engineer

Reed Technology Careers; Norwich; On-site; GBP 27,000 - 39,000; Full time

Job summary

A well-established IT service provider in Norwich is looking for an experienced IT Engineer to support a range of IT systems across various environments. The ideal candidate will have a strong customer service orientation and technical skills in IT support. Responsibilities include installing hardware, maintaining systems, and providing user support. This role offers a salary between £27,500 and £39,000 depending on experience. Excellent opportunity for a technically skilled professional.

Qualifications

• Commercial experience in IT support.
• Strong customer service and communication skills.
• Full, clean UK driving licence.

Responsibilities

• Install and configure hardware, operating systems, and applications.
• Monitor and maintain computer systems and networks.
• Provide face-to-face and remote support to users.
• Diagnose and resolve hardware/software faults.
• Replace components and support application rollouts.
• Set up user accounts and manage password issues.
• Respond to call-outs within agreed timeframes.
• Maintain documentation and produce relevant reports.
• Build strong working relationships with clients and colleagues.
• Test and evaluate new technologies.
• Carry out other duties as directed by senior staff.

Skills

IT support experience

Customer service skills

Communication skills

Tools

Windows

Server OS

Microsoft Exchange

Job description

IT Engineer

Norwich (5 Days on site)

Salary : £27,500 - £39,000 (DOE)

REED Technology are working with a well-established organisation based in Norwich who are looking to recruit an experienced IT Engineer to join their team.

This is a fantastic opportunity for a technically skilled and customer-focused individual to support a diverse range of IT systems across commercial, governmental, and educational environments.

Key Responsibilities

• Install and configure hardware, operating systems, and applications
• Monitor and maintain computer systems and networks
• Provide face‑to‑face and remote support to users
• Diagnose and resolve hardware / software faults
• Replace components and support application rollouts
• Set up user accounts and manage password issues
• Respond to call‑outs within agreed timeframes
• Maintain documentation and produce relevant reports
• Build strong working relationships with clients and colleagues
• Test and evaluate new technologies
• Carry out other duties as directed by senior staff

Skills & Experience

• Commercial experience in IT support
• Strong customer service and communication skills
• Full, clean UK driving licence
• Proficiency in Windows, Server OS, Microsoft Exchange (SMTP, POP3, IMAP)