IT Support Engineer

Nextech Group Limited; Aylesbury; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Discounted gym membership

Company share scheme eligibility after

Company share scheme eligibility after

Training & certification support

Job summary

Nextech Group Limited in Aylesbury is seeking a technically strong IT Support Engineer to act as the escalation point for 1st Line, working across a broad client base with a mix of remote support, onsite visits and project work.

Responsibilities include resolving incidents, troubleshooting Windows and Microsoft 365, administering Exchange Online/Teams/SharePoint, managing AD and Azure/Entra ID, deploying devices with Intune/Autopilot, and automating via PowerShell.

Qualifications

• 2+ years of 2nd line support experience.
• Strong troubleshooting across Windows Server and Windows 10/11.
• Hands-on experience with Microsoft 365, Active Directory, Azure/Entra ID and Intune.
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).
• PowerShell automation experience.
• Experience working to SLAs; MSP or multi-client background desirable.
• Virtualisation (Hyper-V/VMware) and backup exposure advantageous.

Responsibilities

• Act as the escalation point for 1st Line, resolving incidents through to resolution.
• Carry out in-depth troubleshooting across Windows, Microsoft 365, networking and endpoints.
• Administer Microsoft 365 including Exchange Online, Teams and SharePoint.
• Manage identity and access via Active Directory, Group Policy and Azure/Entra ID.
• Deploy and manage devices using Intune/Autopilot.
• Use PowerShell to automate tasks and support administration.
• Support client networks including switches, routers, firewalls, VPNs and Wi‑Fi.
• Contribute to client projects such as migrations, onboarding and infrastructure refreshes.
• Attend client sites for support and project work.
• Maintain clear documentation and accurate ticket updates.

Skills

2nd Line Support

Troubleshooting

Microsoft 365

Active Directory

Azure/Entra ID

Intune

PowerShell

Networking

VMware/Hyper-V

Customer-facing

SLA-driven

Windows Server

MS 365 Admin

Tools

Intune

Autopilot

Exchange Online

Teams

SharePoint

Azure/Entra ID

PowerShell

Hyper-V

VMware

Job description

We’re working with a growing, customer-focused IT provider looking to add a technically strong IT Support Engineer to its Aylesbury team. You’ll be the escalation point for 1st Line, working across a broad client base with a mix of remote support, onsite visits and project work.

Responsibilities

• Act as the escalation point for 1st Line, resolving complex incidents through to resolution
• Carry out in-depth troubleshooting across Windows, Microsoft 365, networking and endpoints
• Administer Microsoft 365, including Exchange Online, Teams and SharePoint
• Manage identity and access via Active Directory, Group Policy and Azure/Entra ID
• Deploy and manage devices using Intune/Autopilot
• Use PowerShell to automate tasks and support administration
• Support client networks, including switches, routers, firewalls, VPNs and Wi-Fi
• Contribute to client projects such as migrations, onboarding and infrastructure refreshes
• Attend client sites for support and project work
• Maintain clear documentation and accurate ticket updates

Skills & Experience Required

• Proven 2nd Line Support experience, ideally 2+ years
• Strong troubleshooting skills across Windows Server and Windows 10/11
• Hands-on experience with Microsoft 365, Active Directory, Azure/Entra ID and Intune
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
• Working knowledge of PowerShell
• Experience working to SLAs; MSP or multi-client background highly desirable
• Virtualisation (Hyper-V/VMware) and backup exposure advantageous
• Certifications beneficial, e.g. MD-102, MS-102, AZ-104, CompTIA Network+
• Strong communication and customer-facing skills

Full UK driving licence preferred

What’s on Offer

• Salary up to £35,000
• Discounted gym membership
• Company share scheme eligibility after 12 months’ service
• Exposure to a wide range of technologies and client environments
• Ongoing training and certification support
• Real project exposure, with progression towards 3rd Line or Systems Engineer roles