IT Support Manager

D C S Manufacturing; Banbury; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Annual salary Life Assurance plan

Medical Cash Plan

Cycle to Work Scheme

Holiday Purchase Scheme

Additional holidays for service

Staff Shop

Social & charity team events

Job summary

A family-run manufacturing company in Banbury seeks an IT Support Team Leader to lead and develop their support team. The ideal candidate will ensure effective IT operations and deliver high-quality user support, while managing day-to-day technical issues. You will require a strong background in IT service desk operations, familiarity with Microsoft 365, Azure, and excellent communication skills. This role offers core benefits, including a life assurance plan and additional holidays for service.

Qualifications

• Proven experience managing and leading an IT support team.
• Strong background in IT service desk operations and user support.
• Hands-on experience with Microsoft Endpoint Manager and desktop support.
• Experience with Windows & Linux environments, VMware, SQL and networking.
• Hands-on experience with Endpoint Manager and desktop support.
• Familiarity with security frameworks such as Cyber Essentials and ISO27001.

Responsibilities

• Lead, mentor and develop the IT Support team.
• Oversee day-to-day IT operations and resolve technical issues.
• Deliver high-quality, user-focused support service.
• Support deployment and optimisation of new systems.
• Support deployment and optimisation of new systems, software and services.
• Oversee core infrastructure including servers, networks, cloud platforms and data storage.
• Manage the IT service desk to ensure prompt, customer-centric response.
• Monitor vulnerabilities and work with external partners on remediation.
• Contribute to IT strategy and continuous improvement initiatives.
• Support long-term technology planning and governance alongside IT leadership.

Skills

IT service desk operations

Microsoft 365

Azure

Windows environments

Linux environments

Networking

Excellent communication

Problem-solving skills

Tools

Microsoft Endpoint Manager

VMware

SQL

SQL

Microsoft Endpoint Manager

Networking basics

Job description

What You’ll Do

Lead, mentor and develop the IT Support team, providing escalation support and driving service excellence.

Oversee day-to-day IT operations, ensuring effective resolution of technical issues.

Deliver a high-quality, user-focused support service, meeting SLAs and business expectations.

Maintain and enhance IT procedures, policies and technical standards.

Support deployment and optimisation of new systems, software and services.

Oversee core infrastructure including servers, networks, cloud platforms and data storage.

Manage the IT service desk to ensure prompt, customer-centric response.

Monitor vulnerabilities and work with external partners on remediation.

Contribute to IT strategy and continuous improvement initiatives.

Support long-term technology planning and governance alongside IT leadership.

What We’re Looking For

Proven experience managing and leading an IT support team.

Strong background in IT service desk operations and user support.

Good technical knowledge of Microsoft 365 and Azure.

Understanding of Windows & Linux environments, VMware, SQL and networking.

Hands-on experience with Microsoft Endpoint Manager and desktop support.

Familiarity with security frameworks such as Cyber Essentials and ISO27001.

Excellent communication, organisational and problem-solving skills.

Strong understanding of IT governance, risk management and continuity.

Ability to balance hands-on support with effective team leadership.

Proactive, engaging approach with genuine enthusiasm for technology and people development.

Core Benefits of Working for DCS Group

As a family business, we place great importance on the well-being and happiness of our staff and the benefits they enjoy:

Annual salary Life Assurance plan

Medical Cash Plan

Cycle to Work Scheme

Holiday Purchase Scheme

Additional holiday: +1 day for every 2 years of service

Staff Shop — with products from all the brands we work with

Social & charity team events

If you want to be part of our expanding company, which offers exciting opportunities for career progression, we would love to hear from you!