IT Helpdesk Technician

FluidOne; Woking; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Employee Assistance programme (EAP)

Life assurance (3 x salary)

Discount Platform

Pension contribution – 5% company contribution

Job summary

FluidOne is seeking a dedicated IT Support professional based in Woking, England. You'll serve as the first point of contact for clients, ensuring their IT systems remain operational. Your responsibilities will include addressing technical incidents and maintaining proactive support.

The ideal candidate has a strong understanding of IT concepts, excellent problem-solving skills, and a friendly demeanor for customer interactions. Benefits include life assurance, pension contributions, and an employee assistance program after the probationary period.

Qualifications

• Basic understanding of IT, including Windows Server and networking technologies.
• Experience in configuring wireless networks.
• Excellent telephone manner and attention to detail.

Responsibilities

• Provide first point of contact support to clients.
• Identify, investigate, and resolve technical incidents.
• Manage incidents through to resolution.

Skills

Understanding of IT and IT terminology

Experience with Windows desktop operating systems

Configuring wireless networks

Microsoft Office & Microsoft 365

Friendly customer service skills

Problem solving

Attention to detail

Job description

Role Overview

You’ll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business‑as‑usual support.

Requirements

• A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies.
• Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain.
• Experience in configuring wireless networks and technologies.
• Unifi / Ubiquiti would give you a headstart!
• A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
• Possess a willingness to learn and co-operate as part of a team.
• Excellent telephone manner is required along with friendly customer service skills.
• Attention to detail is very important.
• A logical approach to problem solving coupled with common sense.
• Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements.

Benefits after probationary period

• Employee Assistance programme (EAP)
• Life assurance (3 x salary)
• Discount Platform
• Pension contribution – 5% company contribution