Information Technology Help Desk Technician

ConSol Partners; Brighton; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Employee Assistance programme (EAP)

Life assurance (3 x salary)

Discount Platform

Pension contribution- 5%

Job summary

ConSol Partners is seeking an IT Helpdesk professional to act as the first point of contact for clients, ensuring their IT infrastructure remains operational. You will proactively identify, investigate, and resolve incidents while managing them through to resolution.

Reporting to the Service Desk Manager, the role blends proactive monitoring and routine BAU support, with on-site attendance required occasionally.

Qualifications

• Basic IT knowledge and terminology; Windows Server and networking understanding.
• Experience with Windows desktops, installation, configuration, and joining Microsoft domain.
• Experience configuring wireless networks.
• Unifi / Ubiquiti knowledge is a plus.
• Strong Microsoft Office and Microsoft 365 understanding.

Responsibilities

• Provide first point of contact support to clients, ensuring IT infrastructure stays operational.
• Proactively identify, investigate, and resolve technical incidents and problems.
• Manage incidents through to resolution and restore service.
• Report to Service Desk Manager; combine proactive monitoring with BAU support.

Skills

Windows Server

Windows Desktop OS

Networking

Office 365

Tools

Unifi / Ubiquiti

Job description

This role is a technically focused position, with occasional requirements for on-site attendance.

You’ll provide a first point of contact support service to clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Service Desk Manager, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support.

Requirements

• A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies.
• Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain.
• Experience in configuring wireless networks and technologies.
• Unifi / Ubiquiti would give you a headstart!
• A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
• Possess a willingness to learn and co-operate as part of a team.
• Excellent telephone manner is required along with friendly customer service skills.
• Attention to detail is very important.
• A logical approach to problem solving coupled with common sense
• Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements.

Benefits after probationary period

• Employee Assistance programme (EAP)
• Life assurance (3 x salary)
• Discount Platform
• Pension contribution- 5% company contribution