IT Support Engineer

PCN Computers Ltd; Taunton; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Structured career progression

Ongoing training and certification

Exposure to a broad range of tech and

Supportive team environment

Opportunities to develop cloud, infra,

Company pension scheme

Holiday entitlement

Regular performance and salary reviews

Free parking

Job summary

PCN Computers Ltd in Taunton is seeking an IT Support professional to provide 1st and 2nd line assistance across Windows, macOS and servers. You will manage Microsoft 365, Intune, and Azure AD, handle incidents, and contribute to client onboarding on a growing MSP team.

Ideal candidates have 1 year of IT support experience, strong troubleshooting, and customer-focused communication skills. The role is office-based with a competitive salary and opportunities for certification and career

Qualifications

• Previous experience in an IT Support, Service Desk, or Helpdesk role.
• Strong troubleshooting skills across Windows and Microsoft environments.
• Experience administering Microsoft 365 services.
• Familiarity with Microsoft Intune and endpoint management.
• Knowledge of Microsoft Entra ID (Azure AD).
• Understanding of networking fundamentals including DNS, DHCP, TCP/IP, and VPN technologies.
• Experience working with ticketing and ITSM systems.
• Excellent communication and customer service skills.
• Strong organisational and problem-solving abilities.
• Experience within an MSP is desirable.
• Knowledge of cybersecurity best practices including MFA, CA, and endpoint protection is desirable.
• Experience with backup and disaster recovery solutions is desirable.
• Certifications such as Microsoft or CompTIA are desirable.
• Exposure to Azure cloud services is desirable.
• IT GCSE or equivalent preferred.
• IT technical support experience of 1 year is preferred.
• English is required.
• Car driving licence is required.

Responsibilities

• Provide 1st and 2nd line technical support via phone, email, remote access, and onsite visits.
• Diagnose and resolve hardware, software, networking, and user-related issues.
• Support Windows, macOS, and Windows Server environments.
• Administer Microsoft 365 environments including Exchange Online, SharePoint, Teams, and user management.
• Manage devices through Microsoft Intune, including enrolment, compliance policies, and endpoint configuration.
• Maintain and support Microsoft Entra ID (Azure AD) users, groups, and access controls.
• Log, prioritise, and manage incidents and service requests using our IT service management platform.
• Assist with infrastructure upgrades, client onboarding, and project delivery.
• Support onsite installations of IT equipment and business systems.
• Contribute to continuous service improvement by identifying recurring issues and recommending solutions.
• Provide guidance and training to end users on best practices and security awareness.

Skills

IT support

Troubleshooting

Microsoft 365

Intune

Azure AD

Networking basics

ITSM

Customer service

Organisational skills

Security awareness

Education

GCSE or equivalent

IT certifications desirable

Tools

Azure

Microsoft 365

Intune

SharePoint

Exchange Online

Teams

Windows Server

macOS

Job description

Salary: £28,000 - 35,000 per year

Requirements

• Previous experience in an IT Support, Service Desk, or Helpdesk role
• Strong troubleshooting skills across Windows and Microsoft environments
• Experience administering Microsoft 365 services
• Familiarity with Microsoft Intune and endpoint management
• Knowledge of Microsoft Entra ID (Azure AD)
• Understanding of networking fundamentals including DNS, DHCP, TCP/IP, and VPN technologies
• Experience working with ticketing and ITSM systems
• Excellent communication and customer service skills
• Strong organisational and problem-solving abilities
• Experience working within a Managed Service Provider (MSP) is desirable
• Knowledge of cybersecurity best practices including MFA, Conditional Access, and endpoint protection is desirable
• Experience with backup and disaster recovery solutions is desirable
• Microsoft, CompTIA, or equivalent certifications are desirable
• Exposure to Azure cloud services is desirable
• GCSE or equivalent is preferred
• IT technical support experience of 1 year is preferred
• English is required
• Car driving licence is required

Responsibilities

• Provide 1st and 2nd line technical support via phone, email, remote access, and onsite visits
• Diagnose and resolve hardware, software, networking, and user-related issues
• Support Windows, macOS, and Windows Server environments
• Administer Microsoft 365 environments including Exchange Online, SharePoint, Teams, and user management
• Manage devices through Microsoft Intune, including enrolment, compliance policies, and endpoint configuration
• Maintain and support Microsoft Entra ID (Azure AD) users, groups, and access controls
• Log, prioritise, and manage incidents and service requests using our IT service management platform
• Assist with infrastructure upgrades, client onboarding, and project delivery
• Support onsite installations of IT equipment and business systems
• Contribute to continuous service improvement by identifying recurring issues and recommending solutions
• Provide guidance and training to end users on best practices and security awareness

Technologies

• Azure
• Cloud
• Hardware
• Support
• ITSM
• macOS
• Microsoft 365
• Microsoft Intune
• Security
• SharePoint
• TCP/IP
• VPN
• Windows
• Office 365

More

We are a growing Managed Service Provider delivering IT support and cloud solutions to over 65 businesses across a variety of sectors. Our team prides itself on delivering exceptional customer service, proactive support, and modern technology solutions. This is an office-based, full-time opportunity in Taunton, offering a competitive salary, structured career progression, ongoing training and certification support, exposure to a broad range of technologies and projects, and a supportive team environment. We also offer opportunities to develop cloud, infrastructure, and security skills, along with a company pension scheme, holiday entitlement, regular performance and salary reviews, and free parking. The role is in person and suited to someone enthusiastic, customer-focused, and eager to grow within a supportive and ambitious environment.

• structured career progression
• ongoing training and certification support
• exposure to a broad range of technologies and projects
• supportive team environment
• opportunities to develop cloud, infrastructure, and security skills
• company pension scheme
• holiday entitlement
• regular performance and salary reviews
• free parking

last updated 33 week of 2026