Information Technology Support Engineer

identifi Global Resources; East Midlands; On-site; GBP 28,000 - 34,000; Full time

Job summary

identifi Global Resources is recruiting an IT Support Engineer to join an established in-house technology team within a professional services organisation.

This is a hands-on 1st/2nd line support role focused on delivering service desk support across a multi-site environment.

Qualifications

• Hands-on IT support experience (1st/2nd line)
• Experience with Microsoft 365 and Windows environments
• Experience with Active Directory and user administration
• Familiarity with helpdesk/ticketing systems
• Ability to learn and adapt to new technologies

Responsibilities

• Manage, prioritise and resolve 1st/2nd line support tickets
• Support Microsoft 365, Outlook, Teams and Windows environments
• Administer Active Directory and user accounts
• Troubleshoot hardware, software, connectivity and access issues
• Set up new starters, laptops, PCs and peripherals
• Provide remote and on-site support across the business
• Assist with device management, patches and security
• Maintain ticket, asset and support documentation
• Support upgrades and technology rollouts

Skills

Troubleshooting

Communication with users

Learning aptitude

Tools

Microsoft 365 / Office 365

Active Directory

Intune

Azure

Exchange Online

Group Policy

Windows Server

Hyper-V

Job description

Location: Lincoln Area - fully office-based - Own Car with Business Insurance required

Hours: Monday-Friday, 9:00am-5:15pm

Travel: Regional travel as required

We’re recruiting an IT Support Engineer to join an established in-house technology team within a successful professional services organisation.

This is a hands-on 1st/2nd line support role with a strong service desk focus. You’ll resolve day-to-day IT issues, support users across a multi-site business and get involved with device deployments, new starters, office support and wider technology projects.

You don't need experience across every technology in the environment. Strong IT support fundamentals, practical Microsoft experience, good troubleshooting skills and the ability to learn are more important.

The role

Your responsibilities will include:

• Managing, prioritising and resolving 1st/2nd line support tickets.
• Supporting Microsoft 365, Outlook, Teams and Windows environments.
• Active Directory and user/account administration.
• Troubleshooting hardware, software, connectivity and access issues.
• Setting up new starters, laptops, PCs, workstations and peripherals.
• Providing remote and hands-on support across the business.
• Assisting with device management, patching, updates and security.
• Maintaining accurate ticket, asset and support documentation.
• Supporting upgrades, hardware refreshes and technology rollouts.

As your knowledge develops, there will also be opportunities to gain broader exposure to infrastructure, networking and project work.

What we're looking for

You'll ideally have hands-on experience in an IT Support, Service Desk or 1st/2nd Line

• Microsoft 365 / Office 365.
• Active Directory.
• Helpdesk/ticketing systems.
• Hardware and device setup.
• User and account administration.
• Troubleshooting technical issues through to resolution.

Experience with Intune, Azure, Exchange Online, Group Policy, Windows Server,

Hyper-V or networking would be beneficial, but you don't need all of these.

A degree isn't essential and previous professional-services experience isn't required.

Practical hands-on IT experience is more important.

Just as importantly, you'll be able to communicate confidently with users at different technical levels, prioritise competing issues and take ownership through to resolution.

The opportunity

You'll join an experienced internal IT team with colleagues across support, infrastructure, systems, development and training.

This could be a particularly good move if you enjoy hands-on support but want to

broaden your technical exposure over time rather than remain limited to a narrow service desk environment.

The organisation continues to invest in its technology, with ongoing work around device modernisation, systems, security and wider IT projects.

This is a fully office-based role with travel to other regional locations when required. A full driving licence, own vehicle and business-use insurance are essential.

Occasional planned out-of-hours work may be required for maintenance, patching and migrations, with payment or time off in lieu depending on the circumstances.

If you're an IT Support Engineer, 2nd Line Support Engineer, Service Desk Analyst or IT Support Analyst looking for a hands-on role with the opportunity to broaden your technical experience, we'd be interested in hearing from you.