1st Line IT Support Engineer

Syntax Consultancy Ltd; East Midlands; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

22 days holiday (plus BHs)

Birthday day off

Hybrid working

Pension

Health care

Training & Career Development

Job summary

Syntax Consultancy Ltd in Derby is seeking a 1st Line IT Support Engineer for a permanent, hybrid role. You will provide first-line IT support, diagnose issues, log tickets and work to SLA targets in a MSP environment.

The role offers a salary of £27,000–£30,000 (DOE), 22 days holiday plus bank holidays, birthday day off, pension, health care, and opportunities for training and career development while working four days in the Derby office and one day from home.

Qualifications

• 1st line IT support experience and incident management.
• Ability to diagnose, troubleshoot and fix IT issues with documentation.
• Willingness to work hybrid from Derby and occasional office presence.

Responsibilities

• Provide 1st line IT support to end users, trouble-shooting and resolving incidents.
• Manage IT tickets, logging, prioritising and escalating complex issues.
• Support across desktops, servers, networks, and IT infrastructure including cyber security.

Skills

IT support

Troubleshooting

Ticketing

Education

CompTIA

MCP

MCSE

MCSA

CCNA

CCNP

ITIL

ITSM

Cyber Essentials

Tools

Windows Server

Office 365

Watchguard

DrayTek

Intune

Entra

VMware

Hyper-V

WDS

AWS

Azure

Job description

1st Line IT Support Engineer
Derby (Hybrid)
Permanent
£27,000 - £30,000 (DOE)

1st Line IT Support Engineer needed for a permanent position based in Derby (Hybrid). Providing IT support to 1st line level including problem diagnosis, trouble-shooting + fixes.

A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally September/October 2026.

Hybrid Working working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH).

Benefits include: £27-30k Salary (DOE) + 22 Days Holiday (plus BHs) + day off on your Birthday + Hybrid Working + Pension + Health Care + Training & Career Development:

• Providing 1st line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents.
• Providing IT support across a range of customer IT environments including: Desktop PCs, Servers, Networks, IT Infrastructure, Peripherals, Telephony, Applications, Software, Hardware, and IT Cyber Security.
• Key supported technologies include: Windows Server (Apply online only), Office 365, Firewalls (Watchguard / Draytek), WDS, Intune, Entra.
• Communicating with end users, working to agreed SLAs, updating the IT Helpdesk Ticketing system + writing clear IT documentation.
• Assisting in the delivery of IT projects including: IT installations, rollouts, laptop upgrades, migrations + printer deployments.
• Advantageous Skills: VMware / Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP.
• IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar).
• Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous.
• Full UK Driving Licence preferred.