IT Support Engineer

VIQU IT; Cambridgeshire and Peterborough; On-site; GBP 1,993,000 - 2,435,000; Full time

Job summary

VIQU IT in Cambridge is seeking a Mac-focused Desktop Support Engineer to join our client's IT team on an initial 3-month contract, 5 days onsite. The role is predominantly Mac (about 90%) with some Windows support.

You will provide 1st/2nd line desktop support for Mac users, manage tickets, set up new users and hardware, and support onboarding and offboarding, access management and general IT requests. Onsite, customer-facing service.

Qualifications

• Mac/macOS support experience required.
• Desktop/IT support experience.
• Strong troubleshooting skills.
• Excellent communication and people skills.
• Comfortable working onsite with users.

Responsibilities

• Provide 1st/2nd line desktop support for Mac users.
• Manage and resolve tickets through the IT service desk.
• Provide face-to-face and walk-up support.
• Set up new users and hardware.
• Support onboarding and offboarding processes.
• Manage user access and general IT requests.
• Troubleshoot Mac hardware and software issues.
• Deliver a professional, friendly service to users.

Skills

Mac/macOS support

Desktop Support

Troubleshooting

Communication skills

Onsite support

Job description

Location: Cambridge 5 days onsite
Start: ASAP

We are looking for a Mac-focused Desktop Support Engineer to join our customer's IT team in Cambridge on an initial 3-month contract.

The environment is approximately 90% Mac / 10% Windows, so strong hands‑on Mac/macOS support experience is essential.

Key Responsibilities

• Provide 1st/2nd line desktop support, primarily for Mac users
• Manage and resolve tickets through the IT service desk
• Provide face‑to‑face and walk‑up support
• Set up new users and hardware
• Support onboarding and offboarding
• Manage user access and general IT requests
• Troubleshoot Mac hardware and software issues
• Provide a professional, friendly service to users

Essential Experience

• Strong Mac/macOS support experience
• Previous Desktop Support / IT Support experience
• Good troubleshooting skills
• Excellent communication and people skills
• Comfortable working onsite and dealing directly with users

Desirable: Microsoft Entra ID, Cisco and MDM experience.

The customer is open to someone junior/early in their career who is technically capable, keen to learn and has strong people skills.

ASAP start Cambridge 5 days onsite