It Support Engineer

Redtech Recruitment Ltd.; Cambourne; On-site; GBP 28,000 - 36,000; Full time

Job summary

RedTech is seeking an IT Support Engineer to join a rapidly growing AI software company. You will own end-user issues, diagnose hardware, software, and network problems, and provide high-quality on-site support in a fast-paced environment.

The role covers macOS, Microsoft 365, device management, and security topics, with opportunities to work on automation and systems administration projects as the team scales.

Qualifications

• 1 year+ commercial IT support experience.
• In-person IT support experience on the floor.
• Degree in Computer Science / IT / Engineering or related field (2.1/1st).
• Strong macOS support experience in a commercial setting.
• Experience with Microsoft 365 administration (users, groups, permissions).
• Experience with device management/MDM tools (Jamf preferred).
• Experience with identity and access management (Azure AD).
• Solid networking knowledge: TCP/IP, DNS, DHCP, Wi‑Fi, VPNs.
• Strong troubleshooting for hardware, software, OS, connectivity.
• Proven ability to manage tickets through to resolution.
• Excellent communication across all business levels.
• Understanding of IT security best practices.
• Nice-to-have: Linux scripting (Bash/PowerShell/Python).

Responsibilities

• Provide day-to-day technical support to employees, owning issues from diagnosis to resolution.
• Set up and maintain laptops and end-user devices.
• Manage user accounts, permissions, and access.
• Handle IT onboarding/offboarding processes.
• Diagnose and resolve hardware, OS, app, and connectivity issues.
• Support meeting rooms, video conferencing, AV equipment.
• Manage IT hardware and inventory.
• Assist with endpoint management, software deployment, patching and security.
• Maintain internal IT documentation and processes.
• Support wider systems administration and infrastructure tasks.
• Identify opportunities to automate routine IT tasks.
• Collaborate with the technical team on IT, infrastructure and security projects.

Skills

IT support

In-person support

Networking fundamentals

Troubleshooting

Communication skills

Security best practices

Scripting knowledge

Linux familiarity

Identity & access management

MDM (Jamf)

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

Microsoft 365 / Office 365

Jamf

Azure AD

Job description

A fantastic opportunity for an IT Support Engineer to join a rapidly growing, cutting-edge AI software company. This is an excellent opportunity for someone with commercial IT support experience who enjoys taking ownership of technical issues and providing high-quality support across a fast-paced technology business. You will work across a broad range of internal IT systems and technologies, supporting end users while also gaining exposure to systems administration, infrastructure, security and automation projects.

Location: Cambridge, fully on-site, 5 days per week

Requirements for IT Support Engineer:

• At least 1 year of commercial experience working within IT Support, Desktop Support, Service Desk or a similar technical support role
  
• Commercial experience offering in-person IT support, i.e. where you are on the floor helping users, opposed to over-the-phone ticket support
  
• Degree educated with a 2.1 or 1st class degree in Computer Science, IT, Engineering or a related technical subject
  
• Strong experience supporting Apple macOS devices within a commercial environment
  
• Experience administering Microsoft 365 / Office 365, including users, groups, permissions and associated services
  
• Experience working with device management / MDM tools, ideally Jamf
  
• Experience with identity, user account and access management
  
• Experience with Microsoft Entra ID / Azure AD
  
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi and VPNs
  
• Strong troubleshooting skills across hardware, software, operating systems and connectivity
  
• Experience independently managing support tickets and technical issues through to resolution
  
• Excellent communication skills with the ability to confidently support users across all levels of a business
  
• An understanding of IT and endpoint security best practices
  
• Experience with Linux and/or scripting using Bash, PowerShell or Python would be beneficial
  

Responsibilities for IT Support Engineer:

• Provide day-to-day technical support to employees, taking ownership of issues from initial diagnosis through to resolution
  
• Set up, configure and maintain laptops and other end-user devices
  
• Manage user accounts, permissions and access across internal systems and applications
  
• Manage the IT elements of employee onboarding and offboarding
  
• Diagnose and resolve hardware, operating system, application and connectivity issues
  
• Support meeting rooms, video conferencing, AV equipment and other office technology
  
• Manage IT hardware and inventory, including laptops and peripherals
  
• Assist with endpoint management, software deployment, patching and security
  
• Maintain clear internal IT documentation and processes
  
• Support wider systems administration and infrastructure activities
  
• Identify opportunities to automate and improve repetitive IT administration tasks
  
• Work closely with the wider technical team on IT, infrastructure and security projects
  

What the role offers:

• The opportunity to join a rapidly scaling AI software company working with highly advanced technology
  
• A varied IT role offering exposure beyond traditional support into systems administration, infrastructure, security and automation
  
• Excellent opportunities to broaden your technical skillset and take on increasing responsibility as the company continues to grow
  

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job board, full contact details are readily available on our website).

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.