Desktop Engineer

VIQU IT; Cavendish Square; On-site; GBP 28,000 - 42,000; Full time

Job summary

VIQU IT is seeking a Desktop Support Engineer with a strong Mac focus to join our London IT team on an initial 3-month contract, onsite. You will provide day-to-day desktop support to around 150 users, primarily in a Apple environment with a mix of Windows devices.

The role requires excellent people skills, hands-on support, and a professional service mindset. The team expects you to manage and resolve tickets, set up new users/equipment, assist with onboarding/offboarding, and support senior

Qualifications

• Strong Mac experience with focus on macOS support.
• Good foundation in IT support.
• Excellent people skills.
• Able to work in a predominantly Apple environment.
• Experience with IT ticketing/service management systems.
• Experience with user access management.
• Experience with hardware provisioning and support.
• Desirable: Microsoft Entra ID experience.
• Desirable: Cisco experience.

Responsibilities

• Provide day-to-day desktop support to approximately 150 users in our London office.
• Act as a key point of contact for IT support within the office.
• Manage and resolve tickets through our IT ticketing system.
• Provide face-to-face and walk-up support.
• Manage user access and permissions.
• Set up new users and equipment.
• Support onboarding and offboarding.
• Prepare, configure and troubleshoot laptops and other hardware.
• Deal with general IT requests and user issues.
• Troubleshoot Mac and Windows devices.
• Maintain accurate ticket updates and documentation.
• Provide a friendly, professional and responsive service to users.
• Support senior stakeholders and VIP users when required.

Skills

Mac expertise

People skills

IT support basics

Apple environment adaptation

Ticketing systems experience

User access management

Hardware provisioning and support

Microsoft Entra ID experience

Cisco experience

Tools

IT ticketing system

Microsoft Entra ID

Cisco

Job description

Salary: £? - ? per year

Requirements:

• Strong Mac experience with a strong focus on macOS support
• Good foundation in IT support
• Excellent people skills
• Ability to work in a predominantly Apple environment
• Experience with IT ticketing/service management systems
• Experience with user access management
• Experience with hardware provisioning and support
• Microsoft Entra ID experience is desirable
• Cisco experience is desirable

Responsibilities:

• Provide day-to-day desktop support to approximately 150 users in our London office
• Act as a key point of contact for IT support within the office
• Manage and resolve tickets through our IT ticketing system
• Provide face-to-face and walk-up support
• Manage user access and permissions
• Set up new users and equipment
• Support onboarding and offboarding
• Prepare, configure and troubleshoot laptops and other hardware
• Deal with general IT requests and user issues
• Troubleshoot Mac and Windows devices
• Maintain accurate ticket updates and documentation
• Provide a friendly, professional and responsive service to users
• Support senior stakeholders and VIP users when required

Technologies:

• Cisco
• Hardware
• Support
• macOS
• Windows

More:

We are looking for a Desktop Support Engineer with a strong Mac focus to join our IT team in London on an initial 3-month contract, working 5 days onsite. The role is inside IR35 and starts ASAP. Our environment is predominantly Apple-based, with around 90% Mac and 10% Windows, using macOS and Apple hardware. This is a great opportunity for a technically capable Desktop Support Engineer who enjoys hands-on support, working with users, and providing a professional service. We also offer the opportunity to support senior stakeholders and VIP users when required.

last updated 36 week of 2026