IT Support Analyst

Change Digital – Digital & Tech Recruitment; City of Edinburgh; On-site; GBP 23,062; Part time

Job summary

A technology recruitment agency is seeking an experienced IT Support Analyst for a contract position in Edinburgh city centre. The role involves providing responsive IT support, managing support tickets, and troubleshooting AV systems. Ideal candidates will have a background in IT support and strong communication skills, with experience in macOS being a plus. This position offers a competitive rate of £125 per day and aims to ensure business continuity through the end of 2026.

Qualifications

• Proven experience in a hands-on IT support role.
• Strong communication and interpersonal skills.
• Confidence troubleshooting AV equipment.

Responsibilities

• Provide friendly, responsive IT support to office-based and remote colleagues.
• Manage and resolve tickets in line with SLAs.
• Troubleshoot and support meeting room AV systems.

Skills

IT support

Communication skills

Problem-solving

SaaS administration

Tools

macOS

AV equipment

Job description

IT Support Analyst - Contract – Edinburgh City centre (Onsite) £125 per day

Change Digital are recruiting on behalf of our technology client an experienced and proactive IT Support Analyst to join the team on a contract through to the end of 2026. Following recent team changes, our client are bringing in additional support to maintain service levels and ensure business continuity. If you're a hands‑on IT professional who delivers exceptional technical support and outstanding customer service and experience with macOS or Google Workspace is a bonus—not essential.

What You’ll Be Doing

• Provide friendly, responsive IT support to office‑based and remote colleagues
• Manage and resolve tickets in line with SLAs, helping prioritise support queues
• Troubleshoot and support meeting room AV systems
• Maintain accurate asset tracking and user access management
• Follow, update and create documentation for systems and processes
• Support a wide SaaS application stack, including user provisioning
• Assist with basic network troubleshooting (Wi‑Fi, LAN, connectivity)
• Resolve a wide range of technical issues from hardware failures to user account problems

What You Bring

• Proven experience in a hands-on IT support role
• Strong communication and interpersonal skills
• Experience supporting macOS and Apple hardware
• Confidence troubleshooting AV equipment to ensure smooth, “plug‑and‑play” meeting experiences
• Basic understanding of networking fundamentals
• Familiarity with SaaS administration
• Excellent problem‑solving skills and the ability to work independently

If you are immediately available and have the required skills, please forward your latest CV for immediate consideration.