IT Services Engineer: 1st/2nd Line Support, On‑Site

National Star; Cheltenham; On-site; GBP 26,000 - 38,000; Full time

Job summary

National Star is seeking an IT Services Engineer to join our campus-based team in Cheltenham. The role focuses on first/second line technical support, hardware, software, and network troubleshooting, and delivering reliable IT services across staff, learners, residents, and visitors.

You will maintain Windows and Office desktop environments, support AV and events, and contribute to service desk operations with a proactive, customer-focused approach.

Qualifications

• Strong troubleshooting skills across hardware, software, and networks.
• Excellent customer service and communication skills.
• Ability to prioritise workload and work under pressure.
• A proactive and team-oriented mindset.

Responsibilities

• IT Infrastructure & Systems trouble shooting, maintenance and support.
• Hardware, Software & Devices installation and support.
• AV, Events and Media setup and support.
• Service Desk & Customer Support.
• Print and Estates Technology support.
• Monitoring, Documentation and Asset Management.
• Team, Compliance and Development.
• Provide occasional out-of-hours support (time off in lieu provided).
• Support procurement activities for IT equipment and services.

Skills

Troubleshooting across hardware,软件 &网络

Customer service

Communication skills

Prioritising workload

Team-oriented mindset

Tools

Windows OS

Office 365

Networking basics

Job description

National Star is seeking an IT Services Engineer to join our campus-based team in Cheltenham. The role focuses on first/second line technical support, hardware, software, and network troubleshooting, and delivering reliable IT services across staff, learners, residents, and visitors.

You will maintain Windows and Office desktop environments, support AV and events, and contribute to service desk operations with a proactive, customer-focused approach.