IT Services Engineer - 1st/2nd Line Support, Onsite

National Star College; Ullenwood Court; On-site; GBP 28,000 - 32,000; Full time

Job summary

National Star College is seeking an IT Services Engineer to support the maintenance and development of IT Services at our Ullenwood campus near Cheltenham. You will join a dedicated IT Services Team delivering reliable, secure technology.

The role provides first- and second-line technical support for staff, learners, residents and remote workers, covering Windows, networking and AV systems, with a proactive, customer‑focused approach to incident resolution and service improvements.

Qualifications

• Strong troubleshooting skills across hardware, software, and networks.
• Excellent customer service and communication skills.
• Ability to prioritise workload and work under pressure.
• A proactive and team-oriented mindset.

Responsibilities

• Support and maintain network infrastructure including wired and wireless networks, VPNs, and mobile technologies.
• Provide support for Microsoft Teams telephony and mobile devices.
• Troubleshoot networking issues and perform basic configuration changes (e.g. VLANs, patching, wireless).
• Support desktops, laptops, tablets, printers and other peripherals.
• Install, configure and maintain software, including Windows operating systems.
• Provide first- and second-line IT services support, including Office 365 and business-critical applications.
• Support a wide range of BYOD devices (phones, tablets, laptops, TVs, games consoles).
• Set up and support AV equipment including projectors and interactive boards.
• Deliver technical support for events and live streaming.
• Manage workload using Service Desk software and meet SLAs and KPIs.
• Proactively monitor systems and maintain asset records and documentation.

Skills

Troubleshooting

Customer service

Workload prioritisation

Team oriented

Job description

National Star College is seeking an IT Services Engineer to support the maintenance and development of IT Services at our Ullenwood campus near Cheltenham. You will join a dedicated IT Services Team delivering reliable, secure technology.

The role provides first- and second-line technical support for staff, learners, residents and remote workers, covering Windows, networking and AV systems, with a proactive, customer‑focused approach to incident resolution and service improvements.