IT Support Assistant

Avenue Scotland; Kirkcaldy; On-site; GBP 28,800 - 35,200; Part time

Benefits offered by this job

Benefits package

Job summary

Avenue Scotland in Kirkcaldy is seeking an IT & Support Assistant on a part-time basis (20–25 hours per week) to help colleagues with day-to-day IT needs, laptops, printers, software access, and general user issues.

You will contribute to digital improvement projects, maintain simple records, and assist with AI and digital tools exploration. The role reports into the Finance Director and offers a flexible, supportive environment with ongoing development.

Qualifications

• Strong interest in IT, systems and digital tools.
• Practical and logical approach to problems.
• Willing to learn and ask sensible questions.
• Proactive and able to follow tasks through.
• Good communication and attention to detail.
• Experience with Microsoft Office / Microsoft 365 desirable.
• Interest in AI or digital tools beneficial.

Responsibilities

• Provide basic first-line IT support for common queries.
• Assist with laptops, screens, printers, phones and software access.
• Support colleagues with Microsoft 365, Outlook, Teams and SharePoint.
• Keep simple records of IT equipment and processes.
• Assist with new starter and leaver IT arrangements.
• Help ensure equipment is working and properly set up.
• Create simple user guides or checklists where useful.
• Support IT, ERP and digital improvement projects.
• Identify simple ways to improve system usage.
• Document processes to keep guidance clear and practical.
• Help colleagues use digital tools confidently.
• Support AI and other digital tools exploration.

Skills

Strong interest in IT

Practical problem solving

Helpful and patient

Good communication skills

Organised and record-keeping

Willingness to learn

Proactive and task-oriented

Attention to detail

Interest in AI/digital tools

Education

IT/digital technology qualification (preferred)

Tools

Microsoft 365

SharePoint

Office 365

ERP

Job description

Salary: £32,000 - 32,000 per year

Requirements

• Strong interest in IT, systems, and digital tools
• Practical and logical approach to problem solving
• Helpful, patient, and confident working with people
• Good communication skills
• Organised and able to keep simple records up to date
• Willing to learn and ask sensible questions
• Proactive and able to follow tasks through
• Good attention to detail
• A qualification in IT, computing, digital technology, or a related subject would be helpful but is not essential
• Previous IT support or customer support experience would be useful but is not essential
• Good working knowledge of Microsoft Office / Microsoft 365 is desirable
• An interest in AI, digital tools, or process improvement would be beneficial

Responsibilities

• Provide basic first‑line support for common IT queries
• Help with laptops, screens, printers, phones, software access, and general user issues
• Support colleagues with everyday systems such as Microsoft 365, Outlook, Teams, and SharePoint
• Help keep a record of IT equipment, including laptops, screens, phones, and other devices
• Support basic new starter and leaver IT arrangements
• Assist with checking equipment is working, available, and set up correctly
• Help create simple user guides or checklists where these would be useful
• Support IT, ERP, and digital improvement projects across the business
• Help identify simple ways to improve how systems and tools are used
• Assist with documenting processes and keeping guidance clear and practical
• Support colleagues to use digital tools more confidently
• Help the business explore practical and safe uses of AI and other digital tools

Technologies

• AI
• ERP
• Support
• Microsoft 365
• SharePoint
• Office 365

More

We are supporting a well‑established client with a newly created opportunity for an IT & Support Assistant to join the business. This is a part‑time permanent role of around 20‑25 hours a week, with flexible hours to suit the right person. The role reports into the Finance Director and offers a hands‑on opportunity to support day‑to‑day IT needs, contribute to digital improvement projects, and grow with the role as the business need develops. We also offer a benefits package, ongoing support, and development.

last updated 28 week of 2026