IT Support Assistant

2i Recruit Ltd; Godalming; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Annual discretionary bonus

Hybrid working (1–2 days per week in a

office)

25 days holiday plus bank holidays, 0

purchasable additional leave

Private healthcare and life assurance

Ongoing training and career desarrollo

Friendly, supportive team environment

Regular company social events

Job summary

2i Recruit Ltd is assisting a well-established software business in seeking an enthusiastic IT Support Assistant who values customer service and is keen to build a long-term career in technical support.

You’ll receive full training, work with experienced professionals, and gain exposure to a wide range of software support activities, making this the perfect first step into IT. Hybrid working, 25 days holiday, private healthcare, and ongoing training are provided.

Qualifications

• Previous experience within customer service, hospitality, retail, contact centres or another customer-facing role.
• Outstanding communication skills with a confident and professional telephone manner.
• A friendly, outgoing personality and the ability to build rapport with customers.
• Excellent organisational skills and strong attention to detail.
• The ability to remain calm and professional when managing multiple priorities.
• A proactive approach with a willingness to learn and develop.

Responsibilities

• Providing first-class customer support via telephone, email and the service desk.
• Logging, updating and managing support tickets through to resolution.
• Investigating customer issues and gathering information to support troubleshooting.
• Escalating technical issues where appropriate whilst keeping customers informed.
• Working closely with technical and implementation teams to resolve queries efficiently.
• Maintaining accurate customer records and documentation.
• Assisting with reporting, trend analysis and service improvement activities.
• Supporting software upgrade programmes and customer communications.

Skills

Customer service experience

Excellent communication

Organisational skills

Multitasking

Proactive learning

Tools

Jira

Job description

Looking to launch your career in IT Support with a company that will invest in your future?

Our client is a well-established and growing software business seeking an enthusiastic and customer‑focused IT Support Assistant to join their friendly team.

This is an outstanding opportunity for someone who enjoys helping people, has a background in customer service, retail, hospitality, contact centres or a similar customer‑facing environment, and is looking to build a long‑term career within technical support.

You’ll receive full training, work alongside experienced professionals and gain exposure to a wide range of software support activities, making this the perfect first step into the world of IT.

Company Benefits:

• Annual discretionary bonus.
• Hybrid working (1–2 days per week in the office).
• 25 days holiday plus bank holidays, with the option to purchase additional leave.
• Private healthcare and life assurance.
• Ongoing training and career development.
• Friendly, supportive team environment.
• Regular company social events.

Key Responsibilities:

• Providing first‑class customer support via telephone, email and the service desk.
• Logging, updating and managing support tickets through to resolution.
• Investigating customer issues and gathering information to support troubleshooting.
• Escalating technical issues where appropriate whilst keeping customers informed.
• Working closely with technical and implementation teams to resolve queries efficiently.
• Maintaining accurate customer records and documentation.
• Assisting with reporting, trend analysis and service improvement activities.
• Supporting software upgrade programmes and customer communications.

Experience and Skills Requirements

• Previous experience within customer service, hospitality, retail, contact centres or another customer‑facing role.
• Outstanding communication skills with a confident and professional telephone manner.
• A friendly, outgoing personality and the ability to build rapport with customers.
• Excellent organisational skills and strong attention to detail.
• The ability to remain calm and professional when managing multiple priorities.
• A proactive approach with a willingness to learn and develop.

Advantageous

• Experience within a Helpdesk or Service Desk environment.
• Exposure to ticket management systems such as Jira.
• An interest in software or technology.

Why Apply?

This is much more than a customer service role, it’s a genuine career opportunity.

Our client is committed to developing talented individuals and providing clear progression into technical support and specialist positions. If you’re ambitious, enjoy solving problems and are passionate about delivering outstanding customer service, this could be the ideal role for you.

To apply, please submit your CV today. Interviews will be taking place shortly, and we look forward to speaking with candidates who are ready to take the next step in their career.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Would you like to discuss this job further?

Speak to our recruitment advisors: 01483 414719