Technical Support Analyst

Arrows; Greater London; Hybrid; GBP 181,843 - 258,988; Part time

Benefits offered by this job

Generous holiday allowance

Private medical benefits

Pension scheme

Employee share schemes

Electric vehicle scheme

Family-friendly policies

Excellent learning and development opportunities

Job summary

A global technology firm in London is seeking a Technical Support Specialist II to provide high-quality technical support in a hybrid setting. You will be engaging in direct user support, monitoring device health, and employing automation tools to improve efficiency. Ideal candidates will have a Computer Science degree or equivalent experience, along with strong skills in Windows, macOS, and Office 365. This role offers a generous holiday allowance, private medical benefits, and excellent opportunities for career progression.

Qualifications

• 3+ years of experience in technical support.
• Experience in hardware and software installation and troubleshooting.
• Awareness of ITIL practices.

Responsibilities

• Deliver hands-on and remote technical support for end users.
• Proactively monitor device health.
• Streamline support processes using automation and AI tools.

Skills

Windows and macOS experience

Problem-solving skills

Strong communication

Organisational skills

Education

Degree in Computer Science or equivalent experience

Tools

Office 365

Active Directory

Job description

Base pay range

Technical Support Specialist II - Desktop support - paying up to £160 Inside IR35 - London (Hybrid) - part time - 3x a week in office

We're working with a global, technology-driven organisation that supports professional customers worldwide and is known for its strong focus on innovation, AI, and modern workplace technology.

This is a great opportunity to join a collaborative, international IT support team, providing high-quality technical support while helping to improve system performance, automation, and user experience.

The role

You'll deliver hands‑on and remote technical support for end users, proactively monitor device health, and help streamline support processes using automation and AI tools.

What you'll be doing

• Providing in‑person and remote support for laptops, operating systems, applications, printers, and mobile devices
• Proactively monitoring laptop health,li>Supporting onboarding and offboarding processes
• Using automation to reduce repetitive tasks
• Responsibly using AI tools to triage tickets, draft updates, summarise logs, and maintain knowledge articles
• Delivering excellent customer service and user education

What we're looking for

• Degree in Computer Science or equivalent experience (3+ years in technical support)
• Strong experience with Windows and macOS, Office 365
• Hardware and software installation and troubleshooting experience
• Active Directory knowledge
• Awareness of ITIL practices
• Strong communication, problem-solving, and organisational skills

What's on offer

• Generous holiday allowance with the option to buy more days
• Private medical benefits, health screening, and wellbeing programmes
• Pension scheme and life assurance
• Employee share schemes and travel support
• Electric vehicle scheme and optional dental cover
• Family‑friendly policies and employee assistance programme
• Paid time to support charities and causes you care about
• Excellent learning, development, and career progression opportunities

If you're passionate about end‑user support, modern IT environments, and working as part of a friendly, global team, this could be a great next step.