IT Support Apprentice — Learn & Help Staff at Top Uni

QA Limited; City of Westminster; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

30 days annual leave

Job summary

King’s College London’s IT Department is recruiting an enthusiastic apprentice to join the End User Services Desktop Team. You’ll support staff and students, deliver excellent customer service, and gain a Level 3 IT Support Apprenticeship with full training.

Based at on-site TechBars and IT HUB, you’ll handle tickets, assist with devices, and learn across Windows/Mac, Microsoft 365, AV gear and more. No prior IT experience is required, just a proactive mindset and good communication.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Providing technical and customer service support via a rota at campus-based locations
• Processing support tickets assigned to the End User Services team and ensure their timely completion
• Participating in cross team working and training
• Ensuring knowledge and skills are developed on the supported IT infrastructure
• Functioning as an IT ambassador providing advice and knowledge where appropriate
• Contributing actively to the continual service improvement process
• Contributing to the IT knowledge base and documentation

Skills

Basic computer literacy

Customer service experience

Prioritization

Written and verbal communication

Articulation for diverse audiences

Proactive mindset

Self-management

Continuous learning

Education

3 GCSEs (A-C) 4+

GCSE Maths and English (D or above)

Job description

King’s College London’s IT Department is recruiting an enthusiastic apprentice to join the End User Services Desktop Team. You’ll support staff and students, deliver excellent customer service, and gain a Level 3 IT Support Apprenticeship with full training.

Based at on-site TechBars and IT HUB, you’ll handle tickets, assist with devices, and learn across Windows/Mac, Microsoft 365, AV gear and more. No prior IT experience is required, just a proactive mindset and good communication.