ICT Support Apprentice: Helpdesk & Network Ops

Christ's College; Sunninghill; On-site; GBP 9,100 - 13,000; Full time

Benefits offered by this job

Flexible apprenticeship opportunities

Job summary

Christ's College is seeking an Apprentice IT Support Assistant to deliver first line technical advisory and diagnostics for staff and students in a Service Desk environment. You will monitor networks, manage Chromebook bookings, log calls, and escalate incidents as required.

You will participate in the Apprenticeship scheme, attend education courses, and complete exams while supporting the Network Manager. Hours are 40 per week, 8am-4:30pm.

Qualifications

• Pro-active approach to work.
• Excellent verbal and written communication skills.
• Some knowledge of Microsoft Desktop Operating Systems and applications.
• 5 GCSEs grade A-C (9-4) including Maths and English.

Responsibilities

• Provide first line technical advisory and diagnostic support to staff and students in a Service Desk environment during the service window.
• Provide first line network monitoring and management.
• Manage Chromebook bookings and 1st line support and call logging.
• Report incidents requiring third party assistance and escalate per SLA.
• Monitor/calyze call queues to ensure escalation and resolution within SLA.
• Assist the Network Manager with additional duties and ad hoc project work.
• Attend education courses and exams as part of the Apprenticeship scheme.
• Maintain a clean and tidy working area.

Skills

Excellent verbal and written comms

Pro-active approach

Microsoft Desktop OS knowledge

Education

5 GCSEs A-C including Maths & English

Job description

Christ's College is seeking an Apprentice IT Support Assistant to deliver first line technical advisory and diagnostics for staff and students in a Service Desk environment. You will monitor networks, manage Chromebook bookings, log calls, and escalate incidents as required.

You will participate in the Apprenticeship scheme, attend education courses, and complete exams while supporting the Network Manager. Hours are 40 per week, 8am-4:30pm.