Apprentice IT Support Engineer – Learn & Grow in Schools

Higherin; United Kingdom; Remote; GBP 12,000 - 18,000; Full time

Job summary

One IT Services and Solutions is recruiting an Apprentice Technical Support Engineer to join their ICT team. This apprenticeship lets you earn while you learn, combining structured learning with hands-on experience in a real IT environment across schools.

You’ll work with experienced IT professionals, supporting servers, networks, devices, and end-user technology, gaining skills in Microsoft 365, security, and infrastructure while working towards a recognised apprenticeship qualification.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

Responsibilities

• Providing day-to-day technical support to schools and helping resolve ICT issues.
• Installing, configuring and supporting servers, networks, computers, devices and software.
• Responding to incidents and requests through the ICT Helpdesk.
• Supporting the maintenance and smooth operation of school networks.
• Managing user and computer accounts across Active Directory, Open Directory and Microsoft 365.
• Helping to ensure school servers are backed up correctly and in line with relevant policies.
• Checking that antivirus and security software is configured and working correctly.
• Supporting the deployment of apps and devices using Mobile Device Management (MDM) software.
• Assisting with website filtering and e-safety controls under the guidance of senior colleagues.
• Supporting the management of ICT equipment throughout its lifecycle, including disposal of redundant equipment.

Skills

Genuine interest in IT

Problem-solving

Confident communicator

Telephone manner

Team player

Customer service

Willing to learn

Education

GCSEs 4+ in any subject

GCSE Maths & English 3+

No existing similar qualification

Job description

One IT Services and Solutions is recruiting an Apprentice Technical Support Engineer to join their ICT team. This apprenticeship lets you earn while you learn, combining structured learning with hands-on experience in a real IT environment across schools.

You’ll work with experienced IT professionals, supporting servers, networks, devices, and end-user technology, gaining skills in Microsoft 365, security, and infrastructure while working towards a recognised apprenticeship qualification.