IT Support Apprentice: Learn, Help & Grow in Tech

Arts Council England

Manchester

On-site

GBP 23,000 - 29,000

Full time

9 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Ongoing Training and development

Apprenticeship program

Job summary

Arts Council England is offering an Information Communications Technician Apprenticeship (Level 3) in Manchester. You will work in IT support, learning to diagnose incidents, configure devices and support staff with Microsoft 365 and hardware.

The role includes time for training and progression within the organisation. You will join a supportive team, participate in service desk activities, and contribute to improving user experience while developing professionally in line with the Nolan

Qualifications

No formal degree required; apprenticeship route offered.
ICT apprenticeship at Level 3 with maths/english functional skills.
Desirable: proactive learners with team and organisational skills.

Responsibilities

Provide a responsive IT support service to staff with guidance from experienced colleagues.
Diagnose and resolve common IT incidents and service requests, escalating complex issues.
Support users with hardware, software, mobile devices and Microsoft 365 apps.
Assist in setting up laptops, phones and equipment for new starters.
Record, categorise and track requests in the IT Service Management system.
Communicate clearly, avoiding technical jargon and keeping users informed.