IT Support Apprentice

Arts Council England; Manchester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Ongoing Training and development

Apprenticeship program

Job summary

Arts Council England is offering an Information Communications Technician Apprenticeship (Level 3) in Manchester. You will work in IT support, learning to diagnose incidents, configure devices and support staff with Microsoft 365 and hardware.

The role includes time for training and progression within the organisation. You will join a supportive team, participate in service desk activities, and contribute to improving user experience while developing professionally in line with the Nolan

Qualifications

• No formal degree required; apprenticeship route offered.
• ICT apprenticeship at Level 3 with maths/english functional skills.
• Desirable: proactive learners with team and organisational skills.

Responsibilities

• Provide a responsive IT support service to staff with guidance from experienced colleagues.
• Diagnose and resolve common IT incidents and service requests, escalating complex issues.
• Support users with hardware, software, mobile devices and Microsoft 365 apps.
• Assist in setting up laptops, phones and equipment for new starters.
• Record, categorise and track requests in the IT Service Management system.
• Communicate clearly, avoiding technical jargon and keeping users informed.

Skills

Team Working

Organisation Skills

Education

Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English

Job description

Main day to day responsibilities:

• With support from experienced colleagues, you will help provide a responsive and customer-focused IT support service to staff across the organisation
• Learn how to diagnose and resolve common IT incidents and service requests, escalating more complex issues when required
• Learn how to support users with hardware, software, mobile devices and Microsoft 365 applications
• Assist in setting up laptops, phones and equipment for new starters
• Use the IT Service Management system to accurately record, categorise and track support requests
• Support colleagues with basic troubleshooting and clear user guidance, communicating in accessible language and avoiding unnecessary technical jargon
• Help keep colleagues informed about the progress of their support requests and learn how service targets are managed
• Work with other Digital and Technology colleagues and external service providers to support the resolution of incidents and requests
• Learn how starters, leavers and organisational changes are reflected in system directories and group memberships, following the correct authorisation processes
• Look for opportunities to improve the user experience and share suggestions with the Service Desk Supervisor
• Participate in training, apprenticeship workshops and self-development activities
• Work towards achieving your apprenticeship qualification and agreed learning objectives
• You may be required to travel to other Arts Council England locations across England
• You will contribute to a positive working culture by taking a proactive approach to learning, responding to change, inclusive practice and environmental responsibility
• You will reflect the Nolan Principles of Public Life and Arts Council England's values, with a commitment to equality, diversity and inclusion

Training

Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English.

What happens at the end

Ongoing Training and development.

Skills

• Team Working
• Organisation Skills

Qualifications

• null None required (grade None required) - desired

Key details

• Wage: £26,051 a year
• Working week: Monday - Friday 8.00am - 6.00pm.
• Hours: 35 hours per week
• Duration: 1 Year 7 Months
• Start date: 2026-12-07
• Closing date: 2026-11-21
• Apprenticeship standard: Information communications technician (level 3)
• Training provider: LIFETIME TRAINING GROUP LIMITED

About the employer

We are the national development agency for creativity and culture. We help people in every corner of the country to experience and benefit from creativity. We do this by investing in artists and organisations that make and deliver exceptional, inspirational work for our communities.