IT Support Apprentice: Learn, Troubleshoot & Grow

Tamfol; Chester; On-site; GBP 23,000 - 25,000; Full time

Job summary

iAM is offering a Level 3 Information Communications Technician apprenticeship in Chester. You will gain hands-on IT experience while studying, with CompTIA content and a structured training programme.

Full-time 37 hours per week, in-person at the Chester Office, with learning modules, mentorship and access to labs. No university required; GCSE English and Maths are expected, and you’ll build skills in IT support, data handling and customer service.

Qualifications

• Strong interest in IT, technology, and problem-solving.
• Some familiarity with Microsoft Excel (or willingness to learn quickly).
• Great communication skills and a customer-focused attitude.
• Logical approach to troubleshooting technical issues.
• Ability to work as part of a team and ask for help when needed.
• Any relevant coursework or qualifications in IT, Computer Science, or related areas (e.g., BTEC, A-levels, or T-levels) would be a bonus.

Responsibilities

• Assisting customers with IT support queries via email, chat, and phone.
• Learning how to diagnose and resolve basic technical issues.
• Helping with data uploads and working with Excel spreadsheets to format information for our systems.
• Supporting the team with setting up and managing Single Sign-On (SSO) and other integrations.
• Documenting common issues and updating the knowledge base to help customers self-serve.
• Collaborating with different departments, including Customer Support and Account Management.
• Identifying potential system improvements and feeding ideas into the team.

Skills

Interest in IT

Excel familiarity

Communication skills

Teamwork

Problem-solving

Education

GCSE English and Maths

Functional Skills

Job description

iAM is offering a Level 3 Information Communications Technician apprenticeship in Chester. You will gain hands-on IT experience while studying, with CompTIA content and a structured training programme.

Full-time 37 hours per week, in-person at the Chester Office, with learning modules, mentorship and access to labs. No university required; GCSE English and Maths are expected, and you’ll build skills in IT support, data handling and customer service.