Tech Support Apprentice — Level 3 ICT Technician

Wokingham Borough Council; Wokingham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Generous Annual Leave

GP Helpline

Employee Assistance Programme

Free Onsite Gym

Local & Lifestyle Discounts

Move through Menopause Course

Sports & Social Group Activities

Job summary

Wokingham Borough Council is offering a Technology Support Apprentice role in the Digital, Data and Technology team on a full-time, 2-year fixed-term contract. You will support internal staff and work toward the Level 3 Information Communications Technician Apprenticeship with LDN.

The role covers handling calls and emails, setting up devices, maintaining the IT knowledge base, and contributing to projects while preparing for CompTIA A+ certification.

Qualifications

• Basic understanding of computer support
• Excellent verbal and written communication skills
• GCSE (or equivalent) Grade A - C in Maths and English preferred
• Knowledge of core Microsoft technologies including O365, Exchange, Teams, Windows server, Windows desktop, Android Phones

Responsibilities

• Provide support to internal staff
• Work towards Level 3 ICT Technician Apprenticeship with LDN
• Set up laptops, tablets and desktops for staff use
• Resolve non-complex requests for customers, including application & account access
• Contribute to project work and support the wider team as required

Skills

IT support basics

Excellent communication

GCSE Maths & English

O365 knowledge

Team player

Job description

Wokingham Borough Council is offering a Technology Support Apprentice role in the Digital, Data and Technology team on a full-time, 2-year fixed-term contract. You will support internal staff and work toward the Level 3 Information Communications Technician Apprenticeship with LDN.

The role covers handling calls and emails, setting up devices, maintaining the IT knowledge base, and contributing to projects while preparing for CompTIA A+ certification.