IT Support Apprentice: Learn & Earn in Tech

QA; City Of London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Ongoing training

Professional development

Exposure to technologies

Hands-on experience

Earn IT qualification

Job summary

Beck Greener LLP is seeking an IT apprentice to be the face of the IT department. The role emphasizes customer-focused service and delivering first-line support to the business, both remotely and on-site.

You will build technical knowledge through apprenticeship training and work with colleagues to maintain systems and documentation. The position offers hands-on experience across hardware, software, and networks, with ongoing training and development opportunities and a chance to gain a

Qualifications

• 3 GCSEs (4+) in any subjects; Maths and English 3+ or equivalent.
• Prospective apprentices must not hold a higher qualification in a similar subject.
• Strong customer service mindset and willingness to learn IT.

Responsibilities

• Provide first-line IT support to staff and partners, remotely or on-site.
• Log and track tickets, ensuring incidents are documented and resolved.
• Diagnose issues and escalate complex problems to senior technicians as needed.
• Assist with installation, configuration, and maintenance of hardware and software.
• Support IT security procedures and industry standards.

Skills

Customer service

Communication

IT interest

Troubleshooting

MS Office

Education

3 GCSEs (4+), Maths & English 3+

Tools

Microsoft Office

Job description

Beck Greener LLP is seeking an IT apprentice to be the face of the IT department. The role emphasizes customer-focused service and delivering first-line support to the business, both remotely and on-site.

You will build technical knowledge through apprenticeship training and work with colleagues to maintain systems and documentation. The position offers hands-on experience across hardware, software, and networks, with ongoing training and development opportunities and a chance to gain a