IT Support Apprentice

QA; City Of London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Ongoing training

Professional development

Exposure to technologies

Hands-on experience

Earn IT qualification

Job summary

Beck Greener LLP is seeking an IT apprentice to be the face of the IT department. The role emphasizes customer-focused service and delivering first-line support to the business, both remotely and on-site.

You will build technical knowledge through apprenticeship training and work with colleagues to maintain systems and documentation. The position offers hands-on experience across hardware, software, and networks, with ongoing training and development opportunities and a chance to gain a

Qualifications

• 3 GCSEs (4+) in any subjects; Maths and English 3+ or equivalent.
• Prospective apprentices must not hold a higher qualification in a similar subject.
• Strong customer service mindset and willingness to learn IT.

Responsibilities

• Provide first-line IT support to staff and partners, remotely or on-site.
• Log and track tickets, ensuring incidents are documented and resolved.
• Diagnose issues and escalate complex problems to senior technicians as needed.
• Assist with installation, configuration, and maintenance of hardware and software.
• Support IT security procedures and industry standards.

Skills

Customer service

Communication

IT interest

Troubleshooting

MS Office

Education

3 GCSEs (4+), Maths & English 3+

Tools

Microsoft Office

Job description

At Beck Greener LLP, we are looking for an IT apprentice to be the face of the IT department. They will need to be confident to be able to approach all members of staff\partners to deliver a customer focused approach to IT. As such they will need good customer service skills as they deliver first line support to the business.

Responsibilities:

• Provide first-line IT support, responding to helpdesk requests and resolving hardware and software issues both remotely and on-site

• Log, track, and update support tickets, ensuring incidents are accurately recorded and managed through to resolution

• Diagnose technical issues and elevate complex problems to senior technicians when required

• Assist with the installation, configuration, maintenance, and upgrade of computer hardware and peripheral devices

• Install, configure, update, and troubleshoot software applications and operating systems

• Support the maintenance and monitoring of IT systems, networks, and related infrastructure

• Produce and maintain accurate technical documentation, records, and reports

• Follow IT security procedures, best practices, and industry standards in all tasks undertaken

• Participate in apprenticeship training and development activities to build technical knowledge, skills, and experience

• Work collaboratively with colleagues, maintaining a professional, organised, and positive working environment

Desirable skills:

• Good customer service skills with a professional and helpful approach

• Strong communication skills, both written and verbal

• Genuine interest in IT and technology

• Good problem-solving skills and a logical approach to troubleshooting

• Basic understanding of computer systems, hardware, software, and Microsoft Office applications

• Friendly and approachable, with the confidence to interact with colleagues and customers

• Patient and calm when supporting users and resolving issues

• Eager to learn and develop new skills

• Reliable and dependable, with a strong work ethic

• Positive attitude with a willingness to help others and contribute to the team

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours:

37.5 hours per week

Benefits:

• Competitive salary dependent on experience

• Ongoing training and professional development opportunities

• Exposure to a wide range of technologies, projects, and business environments

• Hands-on experience supporting real users and resolving IT challenges

• Opportunity to gain a recognised IT qualification while earning and developing practical skills

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.