IT Support Apprentice: Hands-On, Earn While You Learn

QA Limited; Greater London; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training

Exposure to technologies

Hands-on experience

IT qualification

Job summary

Beck Greener LLP is seeking an IT apprentice to be the face of the IT department and deliver first-line support to staff and partners. You will gain hands-on experience while earning and pursuing a recognised IT qualification.

Responsibilities include handling helpdesk requests, logging tickets, diagnosing issues, installing hardware and software, and supporting IT systems. Working hours are 37.5 per week with ongoing training and development.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English at grades 3+.
• Must not hold a higher or equal qualification in a similar subject.

Responsibilities

• Provide first-line IT support, responding to helpdesk requests remotely or on-site.
• Log, track, and update tickets through resolution.
• Diagnose issues and escalate to senior technicians when needed.
• Assist with installation, configuration, maintenance and upgrades of hardware.
• Install, configure and troubleshoot software and operating systems.
• Support IT system maintenance and monitoring.
• Produce technical documentation and reports.
• Follow IT security procedures and industry standards.
• Participate in apprenticeship training and development activities.
• Collaborate with colleagues to maintain a professional environment.

Skills

Customer service

Communication skills

Interest in IT

Problem solving

Computer basics

Microsoft Office

Interpersonal skills

Patience

Willingness to learn

Reliability

Positive attitude

Education

GCSEs (any subject) 4+

GCSE Maths (3+)

GCSE English (3+)

Tools

Microsoft Office

Job description

Beck Greener LLP is seeking an IT apprentice to be the face of the IT department and deliver first-line support to staff and partners. You will gain hands-on experience while earning and pursuing a recognised IT qualification.

Responsibilities include handling helpdesk requests, logging tickets, diagnosing issues, installing hardware and software, and supporting IT systems. Working hours are 37.5 per week with ongoing training and development.