IT Support Apprentice: Kickstart Your Tech Career

QA Limited; Peterborough; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

Structured apprenticeship training

Potential progression into permanentIT

Job summary

QA Limited in Peterborough invites applicants for an IT Support Technician Apprentice to gain hands-on experience and build skills for a career in IT. You'll work with the IT team to support colleagues across the business and contribute to digital transformation initiatives.

The role offers 37.5 hours per week, structured apprenticeship training, and potential progression into permanent IT roles. No prior IT experience required—relevant coursework or personal projects welcome; GCSEs and a

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

Responsibilities

• Provide 1st line IT support for business users.
• Assist with hardware and software installations, including new starter device setups.
• Support on-site installation and decommissioning of IT equipment and services.
• Assist with basic networking tasks such as PC and printer setup.
• Maintain and troubleshoot communication tools (Microsoft Teams, Outlook).
• Create help guides and FAQs to support users.
• Shadow experienced IT professionals on projects and day-to-day tasks.

Skills

Passion for technology

Strong communication skills

Team player

Problem-solving mindset

Attention to detail

Organisational skills

Basic networking knowledge

Education

GCSEs (A-C) in any subject

GCSE Maths and English (D or above)

Tools

Active Directory

Office 365

Microsoft Windows OS

Job description

QA Limited in Peterborough invites applicants for an IT Support Technician Apprentice to gain hands-on experience and build skills for a career in IT. You'll work with the IT team to support colleagues across the business and contribute to digital transformation initiatives.

The role offers 37.5 hours per week, structured apprenticeship training, and potential progression into permanent IT roles. No prior IT experience required—relevant coursework or personal projects welcome; GCSEs and a