IT Support Engineer Apprentice – Training & Growth

QA Limited; Nottingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Performance bonuses

Holiday allowance

Training & development

Career progression

Supportive IT team

Job summary

QA Limited is seeking an IT Support Engineer Apprentice to join its growing team and gain hands-on experience alongside experienced engineers, laying the foundations for a successful IT career.

Working hours are 37.5 per week, Monday to Friday, 9am–5:30pm. A full, clean UK driving licence is essential, and no prior IT experience is required thanks to comprehensive training and ongoing support.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Providing high-quality technical support via phone, email and ticketing systems
• Logging and managing IT support requests
• Troubleshooting software, hardware and connectivity issues
• Supporting the resolution of 1st and 2nd line technical issues
• Meeting key performance targets and service standards
• Contributing to process and technical improvements
• Work closely with colleagues to deliver excellent customer service

Skills

Communication skills

Problem-solving

Teamwork

Time management

Curiosity

Full UK driving licence

Education

GCSEs (4+), Maths & English

Job description

QA Limited is seeking an IT Support Engineer Apprentice to join its growing team and gain hands-on experience alongside experienced engineers, laying the foundations for a successful IT career.

Working hours are 37.5 per week, Monday to Friday, 9am–5:30pm. A full, clean UK driving licence is essential, and no prior IT experience is required thanks to comprehensive training and ongoing support.