IT Support Apprentice — Learn & Grow in Tech

QA Limited; Dorking; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Social events

Free coffee and tea

Pension contribution scheme

Job summary

QA Limited is recruiting an IT support apprentice to join the helpdesk team in the UK. You will handle end-user requests via phone, email and forms, log and prioritise tickets, diagnose issues and escalate to senior engineers when needed. Entry requires 3 GCSEs (4+), Maths and English GCSE (3+).

Driving license is preferred due to location. Working hours are Monday to Friday, 9am–5pm; benefits include social events, free coffee/tea and a pension contribution scheme.

Qualifications

• 3 GCSEs (4+ in any subjects)
• Maths and English GCSE (3+ or equivalent)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship

Responsibilities

• Answer telephones and email, log calls, identify urgency and impact, ensure timely resolution of jobs
• 1st level support - solve simple queries
• Routine housekeeping on servers; eg backups, anti-virus, updates and renewals
• Grow technical knowledge and ability to solve problems and provide on-going support for clients
• Check-in orders, prepare jobs for invoicing
• Initial credit control
• Assist 2nd level support technicians
• Call clients to keep them informed of progress and ensure they are satisfied with our work
• Correctly identify customer needs and future needs and convert them into actions

Skills

Customer service

Communication

Problem solving

Team player

Learn quickly

Prioritisation

Driving license

Education

GCSEs

Maths & English GCSE

Job description

QA Limited is recruiting an IT support apprentice to join the helpdesk team in the UK. You will handle end-user requests via phone, email and forms, log and prioritise tickets, diagnose issues and escalate to senior engineers when needed. Entry requires 3 GCSEs (4+), Maths and English GCSE (3+).

Driving license is preferred due to location. Working hours are Monday to Friday, 9am–5pm; benefits include social events, free coffee/tea and a pension contribution scheme.