IT Support Technician Apprentice

QA Limited; Peterborough; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

Structured apprenticeship training

Potential progression into permanentIT

Job summary

QA Limited in Peterborough invites applicants for an IT Support Technician Apprentice to gain hands-on experience and build skills for a career in IT. You'll work with the IT team to support colleagues across the business and contribute to digital transformation initiatives.

The role offers 37.5 hours per week, structured apprenticeship training, and potential progression into permanent IT roles. No prior IT experience required—relevant coursework or personal projects welcome; GCSEs and a

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

Responsibilities

• Provide 1st line IT support for business users.
• Assist with hardware and software installations, including new starter device setups.
• Support on-site installation and decommissioning of IT equipment and services.
• Assist with basic networking tasks such as PC and printer setup.
• Maintain and troubleshoot communication tools (Microsoft Teams, Outlook).
• Create help guides and FAQs to support users.
• Shadow experienced IT professionals on projects and day-to-day tasks.

Skills

Passion for technology

Strong communication skills

Team player

Problem-solving mindset

Attention to detail

Organisational skills

Basic networking knowledge

Education

GCSEs (A-C) in any subject

GCSE Maths and English (D or above)

Tools

Active Directory

Office 365

Microsoft Windows OS

Job description

Are you passionate about technology and looking for your first step into the world of IT? We’re looking for an IT Support Technician Apprentice to join our growing team, gain hands-on experience and build the skills needed for a successful career in IT.

For more than 50 years, Lawrence David has been a leading provider of trailers, truck bodies and transport solutions across the UK logistics and transport sector. We are committed to innovation, quality and continuous improvement, with technology playing an increasingly important role in supporting our operations and future growth.

As part of our IT team, you’ll gain exposure to a wide range of technologies, support colleagues across the business and contribute to digital transformation initiatives that make a real difference to how we work.

What you’ll be doing:

You’ll work alongside the IT team to support colleagues across the business and help maintain our technology services. Your responsibilities will include:

• Providing 1st line IT support for business users
• Assisting with hardware and software installations, including new starter device setups
• Supporting on-site installation and decommissioning of IT equipment and services
• Helping with basic networking tasks such as PC and printer setup
• Maintaining and troubleshooting communication tools (Microsoft Teams, Outlook)
• Creating help guides and FAQs to support users
• Shadowing experienced IT professionals on projects and day-to-day operational tasks

What we’re looking for:

• No prior professional IT experience required—any relevant coursework or personal projects are a plus
• Genuine passion for technology and IT
• Strong communication skills and a positive, can-do attitude
• A logical, problem-solving mindset and attention to detail
• Ability to work as part of a team and take initiative
• Organisational skills and reliability
• Familiarity with Microsoft Operating Systems, Active Directory, Office 365 (desirable)
• Basic networking knowledge (DNS, DHCP, TCP/IP) (desirable)
• Experience with hardware setup and troubleshooting (desirable)
• Full, clean driver’s license and access to vehicle (desirable)

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non-standard entry with work experience:

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week (Monday to Friday, 9am - 5pm with 30 minutes lunch break)

What we offer:

• 20 days holiday allowance plus UK bank holidays (increases with length of service)
• Structured apprenticeship training, industry-recognised qualifications and support from experienced IT professionals
• Successful apprentices may have opportunities to progress into permanent IT support and infrastructure roles within the business

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.