IT Support Apprentice: Help Desk & Tech Setup

South West Apprenticeship Company Limited (SWAC); West of England; On-site; GBP 9,100 - 13,000; Full time

Job summary

City of Bristol College is offering an IT apprenticeship to become a Level 3 Digital Support Technician. You will join the ICT User Support Team, gaining hands-on experience while studying for the apprenticeship and assisting staff and students with everyday technology.

You will work towards completing the Level 3 Digital Support Technician Apprenticeship, supported by SWAC and the college. The role focuses on developing customer service, troubleshooting and ICT skills in a busy environment.

Qualifications

• 5 GCSEs at grades 4–9 (A–C) including English, Maths and IT.
• 37 hours per week with set times and lunch break.
• £8.00 per hour and £296.00 per week.

Responsibilities

• Provide first-line IT support to staff and students.
• Set up desktops, laptops, tablets and mobile devices.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive and SharePoint.
• Record work updates on the ICT service desk.
• Escalate complex problems when needed.
• Participate in ICT projects and technology rollouts.

Skills

Troubleshooting basic IT issues

Microsoft 365 awareness

Hardware & networking

Customer support

Education

5 GCSEs including English, Maths and IT

Job description

City of Bristol College is offering an IT apprenticeship to become a Level 3 Digital Support Technician. You will join the ICT User Support Team, gaining hands-on experience while studying for the apprenticeship and assisting staff and students with everyday technology.

You will work towards completing the Level 3 Digital Support Technician Apprenticeship, supported by SWAC and the college. The role focuses on developing customer service, troubleshooting and ICT skills in a busy environment.