ICT Support Technician Apprentice — Start Your Tech Career

South Gloucestershire and Stroud College; West of England; Hybrid; GBP 9,000 - 13,000; Full time

Job summary

Phoenix Printing Plates Ltd is offering an ICT apprentice role in Bristol. You will perform first-line ICT support, help maintain computer systems and assist with digital workflows in a manufacturing environment.

The apprenticeship includes training with South Gloucestershire and Stroud College (Level 3 ICT) and requires 40 hours per week, Monday to Friday. The duration is 1 year and 6 months.

Qualifications

• Apprenticeship in ICT with a Level 3 qualification.
• Regular college-based training with a dedicated college or training organisation.
• At least 20% of working hours spent in training.

Responsibilities

• Provide first-line ICT support for hardware, software and network issues.
• Assist users with troubleshooting IT problems.
• Support installation, configuration and maintenance of desktop PCs and peripherals.
• Maintain user accounts and access permissions under supervision.
• Provide support for business software applications and digital production systems.
• Assist with data entry, data management and data quality checks.
• Help maintain IT asset records and technical documentation.
• Monitor and report IT incidents, escalating issues where appropriate.
• Assist with system updates, data backups and cyber security best practices.
• Support digital workflow processes within the printing and manufacturing environment.
• Learn and develop the skills required to produce printing plates to company standards.
• Learn how to operate specialist plate-making equipment safely and effectively to meet customer requirements.
• Work confidently with knives and chemicals under supervision, adhering to all health and safety procedures.
• Prepare and dispatch printing plates accurately to the correct destinations and within agreed timescales.
• Deliver excellent customer service to colleagues, customers and other stakeholders.
• Work as part of a team while developing technical, production and customer service skills.

Education

Information Communications Technician Level 3

Job description

Phoenix Printing Plates Ltd is offering an ICT apprentice role in Bristol. You will perform first-line ICT support, help maintain computer systems and assist with digital workflows in a manufacturing environment.

The apprenticeship includes training with South Gloucestershire and Stroud College (Level 3 ICT) and requires 40 hours per week, Monday to Friday. The duration is 1 year and 6 months.