IT Support Apprentice: Hands-On Tech, Security & Growth

QA; Glasgow; On-site; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Pension scheme

Life insurance

Healthcare benefits

Employee assistance programme

25 Days annual leave

Job summary

Cintra offers a vocational IT apprenticeship where you will provide first-line technical support to employees globally, helping with hardware, software and system issues. You will be guided by a skills coach and work on real projects while gaining a nationally recognised qualification.

The role emphasises customer service, problem solving and continuous learning, with opportunities to progress to a full-time position after completing the program and qualifications.

Qualifications

• Passion and enthusiasm for technology.
• Strong interest in pursuing a career in IT.
• Good communication and customer service skills.
• Logical problem-solving abilities.
• Willingness to learn and develop new technical skills.
• National 5 (or equivalent) in Maths and English.

Responsibilities

• Provide first-line technical support to employees globally.
• Troubleshoot and resolve technical problems; escalate complex issues when needed.
• Communicate with users via Teams, email, phone, and ticketing systems.
• Configure and deploy laptops, mobile devices and peripherals; assist with packaging and updates.
• Maintain IT asset records and user accounts; manage access requests.
• Support security and compliance tasks, including Cyber Essentials and SOC audit prep.

Skills

Tech passion

Good communication

Problem solving

Willingness to learn

Team player

Education

National 5 in Maths and English

Job description

Cintra offers a vocational IT apprenticeship where you will provide first-line technical support to employees globally, helping with hardware, software and system issues. You will be guided by a skills coach and work on real projects while gaining a nationally recognised qualification.

The role emphasises customer service, problem solving and continuous learning, with opportunities to progress to a full-time position after completing the program and qualifications.