IT Support Apprentice

QA Apprenticeships; Glasgow; On-site; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Pension scheme

Life insurance

Healthcare benefits

Employee assistance programme

25 Days annual leave

Job summary

Cintra offers a vocational IT apprenticeship where you will provide first-line technical support to employees globally, helping with hardware, software and system issues. You will be guided by a skills coach and work on real projects while gaining a nationally recognised qualification.

The role emphasises customer service, problem solving and continuous learning, with opportunities to progress to a full-time position after completing the program and qualifications.

Qualifications

• Passion and enthusiasm for technology.
• Strong interest in pursuing a career in IT.
• Good communication and customer service skills.
• Logical problem-solving abilities.
• Willingness to learn and develop new technical skills.
• National 5 (or equivalent) in Maths and English.

Responsibilities

• Provide first-line technical support to employees globally.
• Troubleshoot and resolve technical problems; escalate complex issues when needed.
• Communicate with users via Teams, email, phone, and ticketing systems.
• Configure and deploy laptops, mobile devices and peripherals; assist with packaging and updates.
• Maintain IT asset records and user accounts; manage access requests.
• Support security and compliance tasks, including Cyber Essentials and SOC audit prep.

Skills

Tech passion

Good communication

Problem solving

Willingness to learn

Team player

Education

National 5 in Maths and English

Job description

Why Cintra?

At Cintra, they are anaward-winning multi-cloud consultancy and managed services provider, helping organisations modernise, migrate, and manage enterprise applications and database workloads across private and public cloud environments

Responsibilities:

• Provide first-line technical support to employees globally. Assist users with hardware, software, and system-related issues
• Troubleshoot and resolve technical problems where possible. Escalate more complex issues to senior IT team members when required
• Communicate with users via Microsoft Teams, email, phone, and ticketing systems
• Configure and deploy laptops, mobile devices, and peripherals, assisting with application packaging and updates
• Maintain accurate IT asset records and inventories, create, update, and manage user accounts
• Assist with user access requests and permissions management and Maintain and update IT support documentation
• Ensure support tickets and requests are accurately recorded as well as supporting internal IT projects and business initiatives and assist with hardware rollouts and technology upgrades
• Support equipment logistics and coordination where required
• Monitor and respond to first-line cyber security incidents and alerts and assist with security compliance tasks, including Cyber Essentials requirements and everyday security hygiene
• Gain hands-on exposure to compliance frameworks, ISO standards, and SOC audits and assist with evidence gathering, security log maintenance, and audit documentation

What do they need from you?

• Passion and enthusiasm for technology
• Strong interest in pursuing a career within IT
• Good communication and customer service skills
• Logical problem-solving abilities
• Willingness to learn and develop new technical skills
• National 5 (or equivalent) in Maths and English

Working hours:

Monday to Friday, 9am – 5:30pm.

Benefits:

• 25 Days annual leave
• Pension scheme
• Life insurance
• Healthcare benefits
• Employee assistance programme

Future prospects:

Potential of a full-time role on completion.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.