IT Support Apprentice

Back To Work; Jarrow; On-site; GBP 12,000 - 18,000; Full time

Job summary

Back To Work in the United Kingdom is seeking an apprentice eager to establish a career in IT Support within an MSP environment. The role sits in the Customer Service Team, providing administrative and hardware support to the 1st Line and Projects teams.

You will report to the 2nd Line Team Leader and work on the Helpdesk as well as specific projects defined by management. This apprenticeship focuses on developing practical IT skills and professional communication in a supportive, on-site team.

Qualifications

• Independent skills.
• Team work skills.
• Organisational skills.
• Good written and oral communication skills.
• Self-Motivated.
• Keen to start a career within the IT industry.

Responsibilities

• Provide administrative and hardware support to the 1st Line and Projects teams.
• Support Helpdesk duties and assist with defined projects.
• Report to the 2nd Line Team Leader and support the Customer Services Department.

Skills

Independent work

Teamwork

Organisational skills

Communication skills

Self-motivated

Interest in IT

Job description

Our client is looking for an apprentice eager to establish a career in IT Support within an MSP environment.

The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams.

KEY DUTIES

• You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
• You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
• You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated
• Keen to start a career within the IT industry