IT Support Apprentice

Back To Work; Sheffield; On-site; GBP 20,000 - 29,000; Full time

Job summary

Back To Work in South Yorkshire is seeking a hardworking, tech-minded individual to join our IT department. You will handle incoming calls, respond to emails, and log incidents for a range of customers and technologies.

This role emphasizes independent work and teamwork, strong written and spoken communication, and self-motivation to diagnose and resolve IT issues.

Qualifications

• Ability to handle incoming calls and gather information.
• Respond to emails and prioritise incidents.
• Proactively log alerts from monitoring systems.
• Deal with IT problems for a variety of customers and technologies.

Responsibilities

• Handle incoming phone calls and gather required information.
• Respond to incoming emails and prioritise incidents.
• Proactively logging alerts from monitoring systems.
• Deal with IT problems and incidents for a variety of customers and technologies.

Skills

Independent skills

Team work

Organisational skills

Communication skills

Self-Motivated

Job description

An IT support company are looking for a hardworking and passionate for technology individual to join their IT department in South Yorkshire.

KEY DUTIES

• Handling incoming phone calls and gathering required information.
• Responding to incoming emails and prioritising incidents.
• Proactively logging alerts from our monitoring systems.
• Dealing with IT problems and incidents for a variety of customers and technologies.

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated