IT Support Engineer Apprentice

Back To Work; York and North Yorkshire; On-site; GBP 12,000 - 16,000; Full time

Job summary

Back To Work is seeking an apprentice to join a busy IT helpdesk in North Yorkshire. The role offers variety across hardware, software, and operating system tasks, with exposure to IT support, networking and hardware.

This is a hands-on starter role designed for those who want a path into the IT sector and enjoy solving problems for customers. You will gain experience from day one, handling remote support and occasional on-site visits, with opportunities to learn across IT hardware, software and

Qualifications

• Independent and team-oriented with good organisational ability.
• Clear written and spoken communication is important.
• Demonstrates enthusiasm for technology and IT basics.

Responsibilities

• Repair IT hardware and reinstall operating systems and software.
• Troubleshoot IT incidents remotely as a helpdesk engineer.
• Assist with commissioning of IT equipment and occasional travel to customer sites.
• Engage in face-to-face customer support to build experience.

Skills

Independent work

Teamwork

Organisational skills

Communication skills

Passion for technology

Basic computer skills

Job description

A long established IT Solutions company in North Yorkshire has need for an need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day.

This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, networking and hardware.

KEY DUTIES –

• Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions
• Problem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely.
• Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites
• This will give variety to your role, and the opportunity to work in a face-to-face customer situation

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Passionate about technology
• Basic computer skills