IT Support Engineer Apprentice

Back To Work; Harrogate; Sur place; GBP 12 000 - 14 000; Plein temps

Résumé du poste

Back To Work in North Yorkshire is seeking an apprentice to join a busy IT helpdesk. You’ll gain hands-on experience in IT support, networking and hardware, with a variety of tasks day to day.

The role offers training and progression, opportunities to travel to customer sites, remote incident resolution, and a chance to develop practical skills in a real business environment.

Qualifications

• Independent working style with good communication.
• Teamwork and organisational skills.
• Good written and verbal communication, passion for technology.

Responsabilités

• Repair IT hardware and reinstall OS/software on new and old kit.
• Troubleshoot IT incidents remotely as a helpdesk engineer.
• Commission IT equipment and travel to customer sites as needed.
• Interact with customers in face-to-face settings.

Connaissances

Independent

Teamwork

Organisational skills

Communication skills

Tech enthusiasm

Description du poste

A long established IT Solutions company in North Yorkshire has need for an need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day.

This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, networking and hardware.

KEY DUTIES –

• Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions
• Problem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely.
• Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites
• This will give variety to your role, and the opportunity to work in a face-to-face customer situation

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Passionate about technology
• Basic computer skills