IT Support Engineer Apprentice

Back To Work; Selby; On-site; GBP 12,000 - 18,000; Full time

Job summary

Back To Work in North Yorkshire is seeking an apprentice to join its busy IT helpdesk. This role offers variety across hardware, OS/software reinstallations and customer-facing tasks, ideal for someone starting a career in IT with an interest in IT support, networking and hardware.

Key duties include hardware repair and software updates, remote problem solving, and occasional on-site installations, with opportunities to travel to customer sites and gain hands-on experience in a real-world IT

Qualifications

• Independent work skills required.
• Strong teamwork and communication abilities.
• Good organisational skills and reliability.
• Strong written and spoken communication.
• Passion for technology and IT basics.

Responsibilities

• Repair IT hardware and reinstall operating systems and software; work with new and old kit.
• Troubleshoot IT incidents remotely as part of the helpdesk.
• Assist with commissioning of IT equipment and occasional on-site travel.
• Interact with customers face-to-face and provide support.

Skills

Independent work

Teamwork

Organisation

Communication skills

Interest in IT

Tools

IT hardware knowledge

Job description

A long established IT Solutions company in North Yorkshire has need for an need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day.

This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, networking and hardware.

KEY DUTIES –

• Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions
• Problem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely.
• Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites
• This will give variety to your role, and the opportunity to work in a face-to-face customer situation

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Passionate about technology
• Basic computer skills