IT Support Engineer Apprentice

Back To Work; Scarborough; On-site; GBP 18,000 - 24,000; Full time

Job summary

Back To Work in North Yorkshire is seeking an apprentice to join its busy IT helpdesk in Scarborough. The role offers variety across hardware, software, and customer support, with opportunities to learn and grow in IT.

Ideal candidates are enthusiastic about technology, enjoy problem solving, and are keen to build hands-on experience in IT support, networking and hardware, with occasional travel to customer sites.

Qualifications

• Independent skills.
• Team work skills.
• Organisational skills.
• Good written and oral communication skills.
• Passionate about technology.
• Basic computer skills.

Responsibilities

• Repair IT hardware, reinstall OS and software, upgrade components.
• Troubleshoot IT incidents remotely to resolve issues.
• Install and commission IT equipment, with occasional travel to sites.
• Engage in face-to-face customer support to provide variety.

Skills

Independent

Teamwork

Organisational skills

Communication skills

Job description

A long established IT Solutions company in North Yorkshire has need for an need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day.

This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, networking and hardware.

KEY DUTIES –

• Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions
• Problem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely.
• Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites
• This will give variety to your role, and the opportunity to work in a face-to-face customer situation

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Passionate about technology
• Basic computer skills