IT Support Apprentice

Back To Work; Catcliffe; On-site; GBP 18,000 - 24,000; Full time

Job summary

Back To Work in South Yorkshire is seeking a dedicated IT support enthusiast to join our IT department. You will handle incoming calls, gather information, respond to emails, and help triage incidents across a range of technologies.

This role rewards a proactive mindset and strong communication skills, with opportunities to monitor systems, log alerts, and resolve issues for diverse customers while working as part of a committed team.

Qualifications

• Independent skills.
• Teamwork skills.
• Organisational skills.
• Good written and oral communication skills.
• Self-Motivated.

Responsibilities

• Handling incoming phone calls and gathering required information.
• Responding to incoming emails and prioritising incidents.
• Proactively logging alerts from monitoring systems.
• Dealing with IT problems and incidents for a variety of customers and technologies.

Skills

Independent work

Teamwork

Organisational skills

Communication skills

Self-motivated

Job description

An IT support company are looking for a hardworking and passionate for technology individual to join their IT department in South Yorkshire.

KEY DUTIES

• Handling incoming phone calls and gathering required information.
• Responding to incoming emails and prioritising incidents.
• Proactively logging alerts from our monitoring systems.
• Dealing with IT problems and incidents for a variety of customers and technologies.

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated