IT Support Apprentice

Shirley Technologies Limited; Manchester; Hybrid; GBP 12,000 - 16,000; Full time

Job summary

Shirley Technologies Limited in Manchester is seeking an enthusiastic IT Support Apprentice to join our IT team on site. The role involves providing 1st and 2nd line IT support, assisting with asset management, and coordinating IT projects with staff and external providers.

You'll contribute to user onboarding, upgrades, and ongoing improvements while developing technical skills through hands-on experience and formal training.

Qualifications

• Familiar with 1st and 2nd line IT support.
• Basic knowledge of Windows 11, Windows Server 2019 onwards, Active Directory, networking, and Office 365/Exchange Online.
• Exposure to SQL / SQL Server, SharePoint, and OneDrive.
• Familiarity with Crystal Reports, Sage 200, Sage CRM, and Autoscribe Informatics LIMS and BIMS systems.

Responsibilities

• Provide 1st & 2nd line IT support to staff.
• Assist with IT asset management and issue tracking.
• Coordinate IT issues and projects with staff and external providers.
• Support small IT projects, upgrades, and user onboarding.
• Develop technical skills through training and hands-on experience.

Skills

1st & 2nd line IT support

IT asset management

Project coordination

Onboarding

Training & learning

Strong communication

Organisational skills

Tools

Windows 11

Windows Server 2019

Active Directory

Office 365/Exchange Online

SQL Server

SharePoint

OneDrive

Crystal Reports

Sage 200

Sage CRM

Autoscribe Informatics LIMS/BIMS

Job description

We are seeking an enthusiastic IT Support Apprentice to join our IT team in Manchester. The department is responsible for maintaining and supporting the company’s IT systems and infrastructure across all sites.

The ideal candidate will assist with a range of IT support activities, including user assistance, system maintenance, and contributing to ongoing projects and improvements. This role offers the opportunity to develop technical skills through hands‑on experience and formal training.

Reporting to the IT Manager

Key Responsibilities:

• Provide 1st & 2nd line IT support to staff.
• Assist with IT asset management and issue tracking.
• Coordinate IT issues and projects with staff and external providers.
• Support small IT projects, upgrades, and user onboarding.
• Develop technical skills through training and hands‑on experience.

Requirements:

• Strong organisational skills and ability to manage multiple tasks.
• Good communication and interpersonal skills.
• Basic knowledge of Windows 11, Windows Server 2019 onwards, Active Directory, networking, and Office 365/Exchange Online.
• Familiarity with 1st and 2nd line IT support.
• Exposure to SQL / SQL Server, SharePoint, and OneDrive.
• Familiarity with Crystal Reports, Sage 200, Sage CRM, and Autoscribe Informatics LIMS and BIMS systems.