IT Support Analyst - Frontline Helpdesk & AD Admin

Freightliner Ltd; Birmingham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Competitive pension scheme

Job summary

Freightliner Ltd is seeking an IT Support Analyst to join the IT Helpdesk team in the UK. You will provide first and second line support for a range of products, hardware, and software, enabling the business to operate at full capability.

You will install and configure applications, operating systems, and hardware, manage Active Directory, perform daily system checks, and maintain documentation. Occasional travel to sites and participation in projects are expected.

Qualifications

• Experience in IT helpdesk or first/second line support.
• Proficient with MS Office 365 deployment and configuration.
• Familiar with AD, Windows OS and hardware.
• Strong communication and customer service skills.
• Attention to detail and problem solving abilities.

Responsibilities

• Be the first point of contact for IT support within the organisation.
• Answer and resolve service requests, escalating as needed.
• Install, configure, and maintain applications, OS and hardware.
• Administer Active Directory within scope.
• Conduct daily checks and system assessments.
• Manage backup processes and documentation.
• Maintain and improve technical documentation.
• Participate in projects when required.
• Contribute to on-call rota and on-site travel as needed.
• Enhance end-user experience and adhere to policies.

Skills

MS Office 365 installation & config

Networking basics

Windows operating systems

PC hardware technologies

Active Directory

Mobile technologies

Good communication

Customer service

Attention to detail

Problem solving

Tools

IT support tools

Job description

Freightliner Ltd is seeking an IT Support Analyst to join the IT Helpdesk team in the UK. You will provide first and second line support for a range of products, hardware, and software, enabling the business to operate at full capability.

You will install and configure applications, operating systems, and hardware, manage Active Directory, perform daily system checks, and maintain documentation. Occasional travel to sites and participation in projects are expected.