IT Support Analyst

Freightliner Group Ltd; Birmingham; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Competitive pension scheme

Job summary

Freightliner Group Ltd is seeking an IT Support Analyst to join the IT Helpdesk. The role covers first and second line support across infrastructure, applications, hardware and mobile devices, with occasional site travel and on-call duties in a busy logistics environment.

You will configure and maintain Windows PCs, Office 365, Active Directory and related technologies, while delivering high levels of customer service and proactive problem solving to keep operations running smoothly.

Qualifications

• MS Office 365 installation and configuration.
• Network topologies and technologies.
• Windows PC Operating systems.
• PC hardware technologies.
• Active Directory
• Mobile Technologies.

Responsibilities

• First point of contact for IT support within the organisation.
• Answering and resolving service requests.
• Escalate service requests to appropriate levels and assure completion.
• Install, configure, and maintain applications, OS and hardware components.
• Administer Active Directory within scope.
• Daily checks and assessments of systems.

Skills

MS Office 365

Network topologies

Windows OS

PC hardware

Active Directory

Mobile devices

Communication skills

Customer service

Attention to detail

Troubleshooting

Job description

## IT Support AnalystApply: Birmingham - Shared Services: Southampton - Millbrook: Full time: Posted Today: End Date: November 7, 2026 (10 days left to apply): ATR-5105Freightliner is a leading UK intermodal logistics provider, offering rail, road and terminal solutions that connect ports, inland terminals and customer destinations across the UK. Through innovation, safety and sustainability, Freightliner delivers reliable, efficient and lower-carbon supply chain solutions for its customers. In the UK the Freightliner Group operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.**Purpose of the Role:**Working within the IT Helpdesk team, the IT support analysts provide first & second line support to the business covering a wide range of products and hardware, requiring a varied skill set, covering infrastructure\\network, applications, hardware, and mobile device support and provisioning.Enabling the business to perform at full level, empowering others to succeed.**Main duties and responsibilities:*** First point of contact for IT support within the organisation* Answering and resolving service requests* Escalate service requests to the appropriate levels and assuring completion* Installing, configuring, and maintaining applications, Operating Systems and hardware components of computer and network systems* Administration of Active Directory within scope* Daily checks and assessments of systems* Control and management of the backup processes* Maintain and improve technical documentation* Participate in project when required* Participate in the on-call rota* Improve the end user experience* Occasional travel to sites* Any other duties commensurate with skills, scope, and time available.* Implement and adhere to IT and general company policies**Key job requirements:*** MS Office 365 installation and configuration* Network topologies and technologies* Windows PC Operating systems* PC hardware technologies* Active Directory* Mobile Technologies* Good communication skills* High levels of Customer Service* Attention to detail* Problem solving skills**Behavioural Competencies:**Friendly and approachable. Attacks goals and objectives with drive, energy and enthusiasm Diligent completion of task to a high level Proactive approach to work, using own initiative Embraces new challenges, is hands on operationally and gets things done Sets high standards of work for self and consistently achieves these High level of integrity and openness, combined with commitment to good governance Listens attentively to others’ perspectives and provides constructive feedback to enhance offeringsOur commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.